Technical Support Engineer - On Site - Newark, DE

As the Technical Support Engineer, you will perform post-sales telephone and on-site technical software support for the US Service organization. You will assist with software installation, configuration and testing for new installations, upgrades, and/or maintenance.

This is an onsite role, will need to be located within commuting distance of our Newark, DE site.

What you will accomplish together with us:

• You must possess an excellent level of product knowledge and serve as liaison between the US organization and engineering staff.

• You will take ownership of technical software issues, and work with our Internal product groups to resolve more advanced issues when necessary.

• In this role, you will resolve and escalate field issues without the need for management intervention.

• In the event of an issue, you will document troubleshooting and problem resolution steps.

• You will log service issues in our CRM system.

• Your tasks will include assisting with software upgrades and enhancements in the field.

• You will manage new software releases and system configuration details.

• You will effectively coordinate and deliver training for field engineers to enable successful installations, preventative maintenance, and troubleshooting break fix repairs.

• One of your duties will be to maintain a healthy relationship with manufacturing, engineering, and project teams, feeding back ideas for product improvement.

What Will Convince Us

• Bachelor’s degree in biotechnology, engineering or IT discipline, or you possess 10+ years of experience in supporting automation in a laboratory or production environment.

• You have 5+ years' professional experience with at least three of these five areas:

  • Supporting software-controlled automation equipment.

  • Experience with databases such as Sybase, Oracle, SQLSERVER or MS Access

  • Experience with software languages such as visual basic.

  • Knowledge of OPC data suite

  • Experience with complex fault finding.

• Willingness to travel to meet business needs and at short notice.

• Located within commuting distance of Newark, DE.

• Proficient with Microsoft Office programs.

• Proficient with Windows OS skills.

• Proficient with PC networking, TCP/IP.

• Proficient with PC architecture.

We Value

• Self-motivated, conscientious, and reliable.

• Strong communication skills. Able to communicate with a wide range of users with different technical abilities. Able to communicate professionally with customers and senior management.

• Able to work effectively under pressure.

• Effective time management skills.

• Able to prioritize workload and customer demands.

• Strong team player who works well with others.

• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [email protected].

E-Verify Participation Info

E-Verify Workers Rights

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. 

All employment decisions are based on valid job-related requirements. 

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at [email protected]
 

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers