Technical Support Engineer - HPE Ezmeral Software Support
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Description:
As part of our dynamic support organization, you’ll deliver high-level technical expertise and guidance to our growing customer base throughout the Pre- and Post-Sales phases. This role involves solving complex customer issues, replicating scenarios, collaborating with Engineering on code fixes, and ensuring prompt resolutions by releasing patches as needed. If you’re a highly skilled technical professional looking for a challenge in a trailblazing company, we want to hear from you!
Responsibilities and Daily Duties:
- Administer and manage Hadoop environments, including data processing, ingestion, and analytics with tools like MR, YARN, Hive, and HBase.
- Demonstrate strong SQL skills, including query optimization and tuning.
- Advise customers on data ingestion technology selection, assisting with ETL processes, Metastore configuration, and access settings.
- Serve as a technical support engineer, managing priority issues with HPE Data Fabric filesystem, security, NoSQL databases, and streaming.
- Install and configure the HPE Data Fabric filesystem for customers, handling node sizing and volume setup, and configuring NFS access and data ingestion.
- Troubleshoot and resolve HPE Data Fabric filesystem issues, implementing preventive measures for future stability.
- Use scripting and pattern-matching tools to debug and identify root causes.
- Manage and troubleshoot table structures, partitions, and no SQL databases, examining data types and running sample queries to identify customer-reported issues.
- Interact with customer teams to understand use cases, system configurations, and monitoring tools used for cluster management.
- Evaluate third-party applications used by customers and their integration with EDF software.
- Leverage strong analytical skills for in-depth problem resolution, categorizing issues effectively as bugs, configuration errors, or hardware issues.
- Collaborate with Engineering on product defects, testing, and patching processes, ensuring seamless delivery to customers.
- Maintain case ownership and communication with customers, collaborating with sales engineers for escalations and consulting backline support as needed.
- Capture best practices and develop knowledge articles for self-service resources.
Kubernetes Knowledge (Required):
- Strong understanding of Kubernetes fundamentals, deployment, and container orchestration.
- Experience troubleshooting Kubernetes clusters, managing workloads, and integrating Kubernetes with HPE Data Fabric and Hadoop ecosystems.
- Familiarity with Kubernetes network policies, storage management, and security best practices.
Education and Experience Required:
- Bachelor’s degree in Computer Science, Computer Engineering or a related field.
- 2-3 years of experience in relevant technologies and customer environments.
- Relevant industry qualifications where applicable.
Skills/Tools/Technologies Required:
- Programming Languages: Java, sparkSQL, Scala
- Technologies: Hadoop, Sqoop, Flume, Hive, HBase, HiveServer 2, HDFS, MySQL, spark, SQL tez, and Oozie
- Operating System: Proficient in Linux administration and troubleshooting
- Tools: tcpdump, netstat, SAR, free, htop, IOStat, meminfo, jstack, gdb, vmstat
- Kubernetes experience (required), Python/Java/C++ development experience (a plus)
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#unitedstates
Job:
Services
Job Level:
Expert
States with Pay Range Requirement
The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.
USD Annual Salary: $78,700.00 - $181,200.00
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
