Technical Support Consultant
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Hewlett Packard Enterprise (HPE) - Complete Care (CC) service, HPE's most comprehensive support solution tailored to meet customer’s specific datacenter support requirements, provides comprehensive support solutions to businesses that cannot tolerate downtime. Our strategic relationships facilitate highly customized offerings which meet our Customers unique individual needs in protecting their critical business outcomes. Our Customers pay a premium for CC Services because their business depends on us.
Advanced Solution Center (ASC) is critical support center having experts with all critical skills and mission critical mindset to restore the customer business in the shortest possible time. Advanced Solution Center (ASC) provides skilled technical resources with the rapid response times designed specifically for Complete Care Customers. Maximizing solution availability and the performance of IT as a whole Advanced Solution Center delivers a combination of proactive and reactive support services through an ITIL-based (IT Infrastructure Library) framework of proven, integrated processes and best practices. We have an exciting opportunity for a Technical solution consultant responsible for the end to end resolution of the critical issues faced by HPE Enterprise customers.
Roles and Responsibilities:
- Strong passion for leading customer incidents and demonstrating customer-centric behaviours in technical support.
- Providing technical support in incident analysis, incident cause.
- Acting as a consultant by keeping the customer informed about resolution plans, explaining the cause of incidents.
- Holistic problem solving, driving resolutions with a focus on customer experience and consistently meeting customer expectations.
- Leading and coordinating additional HPE next level technical resources to ensure rapid problem resolution.
Education and Experience Required in any of the technologies 1-2 years’ experience:
- Bachelor's degree in computer science/engineering or related field
- HPE Compute Technologies – Proliant servers
- Virtualization, Broadcom ESXi, Linux ,Microsoft technologies
- HPE Storage products - 3PAR,Primera MSA, Brocade SAN, Storeonce etc.
Added advantage if the candidate possesses
- Customer facing role in enterprise technical support (Remote).
- Exposure to cloud computing technologies
- ITIL Skills exposure
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Contacts, Customer Experience Strategy, Customer Service, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, External Customers, Follow-Through, Growth Mindset {+ 8 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
Services
Job Level:
Entry
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
