Technical Support Analyst

Job ID Number

R5126

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As the Technical Support Analyst, you will perform a full range of problem resolution and technical support services to Information Technology customers for the operation and use of personal computer and peripheral equipment, local and wide area networks, Internet and Intranet services, various server platform connections and secure dial-in access.

Job Description

We are seeking a Technical Support Analyst to perform a full range of problem resolution and technical support services to Information Technology customers for the operation and use of personal computer and peripheral equipment, local and wide area networks, Internet and Intranet services, various server platform connections and secure dial-in access. This position will be full-time and onsite.

What You’ll Do

• Ability to work with others to benefit the organizational business objectives and goals

• Ability to analyze and define a problem, evaluate alternative solutions, and identify an optimal solution; listens and clarifies information as needed

• Anticipates, monitors and meets the technology needs of stakeholders; identifies customers’ apparent and underlying needs and provides high quality service

• Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled

• Effectively exchange information with stakeholders through various avenues, including but not limited to verbal, written, facilitation, and persuasion

• Receives, documents and coordinates inquiries and requests for technical assistance from customers on computers and systems; troubleshoots, diagnoses and resolves hardware, software and network connectivity problems

• Orients and trains customers on new hardware and software capabilities, uses and functions; installs and configures specialized business and operations support software to meet customer profiles and computing requirements

• Assists in installing, configuring and testing network servers, devices and software; diagnoses hardware malfunctions; replaces components and performs other maintenance and repair

• Interviews and consults with managers and customers to identify computer hardware or software requirements; oversees and participates in the receipt and installation of purchased hardware and software; tracks inventory and completes asset documentation

• Creates device descriptions for terminals, PCs, printers and controllers; develops and maintains customer standards, user profiles, documentation, training materials and records of work performed

What You'll Need

Required:

• Proficiency in Windows, MacOS, and Linux environments

• Understanding of network protocols (TCP/IP, DNS, DHCP) and experience with network troubleshooting

• Familiarity with computer hardware, including setup, configuration, and troubleshooting

• Experience with a variety of software applications, especially those related to the industry they will be supporting

• Proficiency in using remote support tools like TeamViewer, LogMeIn, or similar

Desired:

• Basic knowledge of scripting languages such as PowerShell, Bash, or Python for automating tasks

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitors

The pay rate for this position is $21/hr with a raise after 90 days.

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.