Serigor Inc

Technical Support Analyst 2 (Onsite)

Posted 25 Days Ago

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Colonial Heights, VA

Entry level

Information Technology

The Role

The Technical Support Analyst 2 is responsible for providing end user support throughout the Richmond District, troubleshooting hardware and software issues, and managing customer concerns with a strong focus on customer service. The role also involves utilizing Microsoft Desktop products, managing wireless devices, and creating training documentation.

Summary Generated by Built In

Job Title: Technical Support Analyst 2 (Onsite)
Location: Colonial Heights VA
Duration: 12+ Months
Job Description:
Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Skilled in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the Richmond District. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Skills:

Skill Required / Desired Amount of Experience Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Required 6 Months Skill in troubleshooting tools and managing and administering desktops and wireless devices Required 6 Months Strong Customer Service skills that include a “customer first” attitude. Required 6 Months Ability to communicate effectively verbally and in writing with individuals and groups. Required 6 Months Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner Required 6 Months Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation. Highly desired 6 Months Ability to lift equipment up to 25 pounds Required 6 Months

Top Skills

Microsoft Office Suite

Microsoft Outlook

Microsoft Sharepoint

Microsoft Teams

Windows

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The Company

HQ: Baltimore, MD

146 Employees

On-site Workplace

What We Do

Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes. Serigor has twelve years of proven track record in IT Services, Government Solutions, and Staffing Solutions.

● MBE/WBE/WBENC/WOSB company, headquartered in Baltimore, MD.

● Multiple, multi-year contracts with Government Agencies at State, County, City, and Federal.

● Commercial clients include Fortune 1000 and Start-Ups all over the US.

● Onshore and offshore IT delivery centers.

● IT solutions encompass contracts that are Fixed Price, T&M, Product Development in all technologies.

● Workforce and staffing solutions encompass contract, contract-to-hire, permanent placement and statement of work job assignments.