Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.
Responsibilities
- Provide technical support to customers and internal teams via phone, email, and chat.
- Diagnose and troubleshoot technical issues related to access control products.
- Maintain accurate records of customer interactions and technical issues in the support database.
- Assist in the training and onboarding of new users on product functionality and best practices.
- Collaborate with engineering and product teams to relay customer feedback and improve product offerings.
- Monitor and manage support tickets, ensuring timely resolution and follow-up.
- Develop and update user manuals and documentation to assist customers in using our products effectively.
- Czech Native Speaker
- English
- Strong understanding of access control systems and people flow management solutions is preferred.
- Excellent communication skills, both verbal and written, to effectively interact with customers and team members.
- Proficiency in troubleshooting techniques and problem-solving skills.
- Ability to work independently and manage multiple tasks efficiently in a fast-paced environment.
- Familiarity with customer relationship management (CRM) software and support ticketing systems.
- A passion for technology and dedication to providing exceptional customer service.
Meal vouchers
25 days vacation
Company events
English courses
Top Skills
What We Do
Welcoming you to a stadium for the big match. Keeping you safe at an airport on the way to your flight. Guarding your valuable information in a datacentre. Protecting the vulnerable in hospitals. And maintaining your safety in the workplace. Around the world, Gunnebo Entrance Control is the name found on speed gates, revolving doors, turnstiles and security booths in the most demanding environments.
Through our global manufacturing network we provide a range of entrance control solutions that set the benchmark for others. A focus on quality for effortless operation that lasts for years. A design flair that lifts your lobby or gateway to welcome visitors. And innovation integration with your existing identification and access control systems.
For a safer world, make it Gunnebo Entrance Control.
