Technical Specialist

About Nintex: 

At Nintex, we are transforming the way people work, everywhere.  

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. 

About the role: 

The Technical Specialist is responsible for assisting and mentoring customers in all aspects of upgrading a customer’s solution from legacy Nintex product. This individual is a technical workflow professional, providing customers with an upgrade assessment and then assisting customers through the upgrade process via a series of calls, screen share sessions, and hands-on assistance to make sure everything goes well all the way through testing and customer acceptance. This will include analyzing and upgrading workflows and forms from Nintex O365 to the latest Nintex product versions. This role is hybrid in Johannesburg.

Your contribution will be:  

• Become familiar with Nintex O365 workflows.
• Become familiar with Nintex Workflow Cloud.
• Become familiar with the Nintex migration tools.
• Understand the underlying architecture of the Nintex migration tools.
• Test and automate testing of migrated assets.
• Discussing upgrade roadmap/approach with customers.
• Provide remote assistance and guidance to customers and partners to drive workflow upgrades to completion.
• Understands customer key use cases.
• Tests developed solutions to ensure conformance with technical and functional requirements and ensures quality assurance.
• Ensure best possible performance, quality, and responsiveness.
• Identify bottlenecks and bugs and devise solutions to these problems.

To be successful, we think you need:  

• BSc degree in Computer Science or related technical field involving systems engineering or equivalent practical experience
• Understanding of Agile and SCRUM methodologies
• Understanding of software solution consulting
• Any workflow design experience an advantage
• Knowledge of SQL an advantage 

What’s in it for you? 

Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus, and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences. 

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.  

Equity Statement: Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.