Job Summary
InterSystems seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. As a member of the product support and services team, you will develop your technical, professional, and personal skills, within a learning environment based on teamwork and collaboration.
As a Technical Specialist, you will have the opportunity to work with organisations within the healthcare industry and from time to time visit client sites and implementation partners to provide technical support and/or training. Some travel may be required.
You will have the opportunity to work on new implementations or upgrade projects and will be required to provide support and complete project development tasks for InterSystems TrakCare solution and related products.
Responsibilities
Major duties and responsibilities:
- Provide immediate response to customer inquiries in accordance with service standards.
- Provide technical support and development, troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
- Responsible for site specific and project development activities, ensuring that the software solution is delivered and deployed in line with requirements.
- Investigate and escalate open (unresolved) incidents and problems within the ITIL framework and in accordance with current policies and procedures.
- Provide recommendations and best practices for system and technical areas such as reporting, integrations, printing, networks, configurations, architectures related to InterSystems TrakCare solution and related products.
- Production of technical documentation and training material such as reference materials, installation instructions, user guides, knowledge-base articles.
- Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
- Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
- Report development using 3rd party products such as JReports.
- Provide virtual and on-site technical training if required.
- Participate in remote and on-site technical support, implementations, and upgrades as required.
- Participate in the on call 24-hour roster service as required.
Experience and Qualifications
- Knowledge of object orientated programing and web scripting languages, such as Python, REST/API, HTML, and Java script, SQL, data analysis and database methodologies.
- Knowledge of Linux is strongly desired, and VMWare is a plus.
Education and Training
- BS or MS in Computer Science, Information Technology or equivalent.
Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.
Top Skills
What the Team is Saying
What We Do
InterSystems has been the information engine behind the world's most important applications in healthcare, business and government for over 40 years. Our software products provide advanced data management, integration, and analytics technologies used daily by millions of people in 80+ countries.
Why Work With Us
Because we are a highly profitable, privately-held software company, we place our clients first in everything we do. We value intellectual curiosity and a relentless desire to outperform competitors. With many MIT and Ivy League alumni, along with experienced subject matter experts, you will work with the best of the best.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
