To manage a number of key contractual processes to deliver a multi-skilled, PLC, PC and controls equipment service across a wide range of operationally critical equipment whilst understanding and operating safely and in-line with the customer’s business needs and what is critical to quality at all times.
The occupier of the role will optimise the service to our customer through process delivery including: change control, error management, root-cause analysis and specialist reporting. They will be involved in all site processes and error management which is key to contractual success.
What we offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
https://www.dematic.com/en-us/about/careers/what-we-offer/
“Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”
Tasks and Qualifications:
Principal Accountabilities:
- Management of all site processes
- Support the management of site errors and incidents through to root-cause and prevention
- Root-cause-analysis reporting using tools such as 8D, A3 etc.
- Manage all reporting in line with contractual requirements
- All error management
- Management of the Technical Specialist Team
- Management of change control and IT services updates
- Driving Continuous improvement & Team Development via the Technical Specialist Team & whole site team
- Support for the Dematic Site Manager in data analysis and presentation
- Attending meetings and presenting technical (and other) information to the customer
- System Improvement Process (SIP) management
- Dematic JMR Meeting support
- 3rd Party supplier contact and interfacing including Dürkopp, DAI, Beumer, IDC, BSH etc.
Knowledge and qualifications:
- Time-served apprenticeship / NVQ Level 3 (Or Equivalent) Electrical bias
- HNC / HND / Degree qualified engineering qualification (electrical bias) minimum
- Electrical controls system experience including inverter drives, barcode scanning equipment, Profibus / Profinet / ASi-bus / ASi-Safe / Ethernet etc.
- PLC (Siemens) required
- PC, SQL database/querying, comms networks · Previous experience within a controls equipment environment (warehousing preferred) · Multi-skilled experience
- Previous Management/Customer Facing Experience preferred
- Apprenticed trained
- IOSH / NEBOSH Trained
- Lean Six Sigma experience
Top Skills
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries.
We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers.
Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.
With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis.
No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally.
Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
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