Technical Solutions Manager

We are COMPLY.

For compliance people.

We pride ourselves on being the champion for compliance professionals. Merging technology, consulting and education, we help clients navigate the ever-changing regulatory environment. We serve more than 7,000 clients globally, through our solutions including ComplySci, RIA in a Box, National Regulatory Service (NRS) and illumis. We are a high-growth organization and have been recognized with numerous awards including by Inc. 5000, Institutional Asset Manager Awards, Private Equity Wire Awards, and the Women in Data & Technology Awards.

COMPLY is made up of 350+ professionals worldwide. In the US alone, we have team members in 45 states. Employees of COMPLY have access to comprehensive benefits, unlimited PTO, paid bonding leave and 100% remote work flexibility with a WFH stipend.

Come join our team of talented innovators working together to forge the next generation of compliance.

To learn more about COMPLY, visit COMPLY.com.

The Technical Solutions Manager is passionate about ensuring our customers’ technical configuration matches their success plan with COMPLY. Your role will be to work closely with some of our largest and most complex customers to provide technical and product-related solutions and best practices. At COMPLY, our customers’ success is our success. We look to our Technical Solutions Manager to own driving technical value and outcomes for our customers in collaboration with Customer Success Managers, product, engineering, and other internal teams. The TSM is also responsible for surfacing opportunities to scale solutions across the customer base, including creating self-serve materials for customers and delivering training to customer-facing teams.

Responsibilities:

• Own the technical relationship with 5-10 strategic customers in partnership with Customer Success Manager's overall account plan
• Document and present critical processes, workflows, and configuration to customer for regular review
• Proactively guide customers by knowing their goals and use cases then suggesting process changes, product adoption, and configuration to meet their requirements
• Monitor Support and Engineering tickets to ensure seamless communication with the customer
• Be the primary Customer Success liaison with the Product team, providing insight on priority of highly requested and critical product enhancements
• Partner with Customer Education to build valuable educational content to help customers adopt our products and successfully integrate them into their workflows
• Conduct internal “Office Hours” for the Customer Success team, addressing common technical questions and surfacing themes for future training resources
• Help manage customer expectations in-line with their contract and our support model 

Qualifications:

• 2+ years in a customer facing role
• High aptitude for learning and mastering technical subjects
• Ability to concisely translate complex technical concepts to non-technical audiences 
• Analytical, organized, process-oriented, and proactive mindset
• High level of attention to detail, follow up, and deadlines
• Strong problem-solving skills and ability to operate in ambiguity
• Demonstrated ability to manage and see projects through with customers

Talk about company perks!

• Phenomenal Benefits: COMPLY Company offers a comprehensive benefits package, including full medical, dental, and vision coverage at little to no cost, unlimited PTO, discounts on pet insurance, and more!
• 100% Remote Flexibility: We offer a virtual onboarding experience with a stipend to help work-from-home set up your work-from-home office.
• Employee Centric Culture: We host virtual happy hours and team bonding events to keep our fun COMPLY culture alive.
• High Growth Startup: There is plenty of room for you to impact the organization and advance your career positively!

The compensation range for this role is specific to the United States and takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets, training, licensure and certification, and experience. A reasonable estimate of the base salary range for this role would be $65,000-$75,000 plus applicable bonus/benefits offerings, etc as those similarly situated within the Company.

COMPLY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.