Technical Solutions Associate

About Persona

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We believe that making the internet safer and more human requires a team that reflects the diverse, global nature of the people we aim to serve. We’re growing rapidly and looking for exceptional people to join us.

About the Role

Are you a software engineer ready to step out from behind the code and make a direct impact by building lasting relationships with customers? As a Technical Solutions Associate, you’ll have the opportunity to leverage your technical background to address complex business and technical challenges. In this role, you’ll develop both business and customer-facing acumen while working directly with team members to deliver impactful solutions. Beyond providing day-to-day support, you’ll work closely with product and engineering teams, acting as a vital bridge between technical and customer-facing functions. If you’re excited about using your technical skills to drive business growth and make a direct impact, this position is perfect for you.

Best fit for

• Someone with 1-3 years of experience in a technical role (e.g., Software Engineer, Forward Deployed Engineer, Data Scientist) looking to build lasting relationships with customers
• Someone curious to learn the ins and outs of a highly technical product 
• Someone looking to level up their career alongside some of the brightest minds in the industry

What you’ll gain at Persona

• Technical challenges: You’ll learn how to own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment for our customers ranging from startups to Fortune 10 companies.
• Dynamic business exposure: You will be exposed to various facets of our growing business. You will collaborate with teams across the organization, including Product, Engineering, and Sales, gaining a broad understanding of how different functions work together.
• Business growth partnerships: You will partner with members of our Post-Sales & Sales teams to help solve problems and drive business results. You’ll understand how to prioritize features and solutions that will help us win new business from startups to Fortune 10 companies. 
• Impactful contributions: You will become an expert in Persona’s platform products and future offerings, and directly inform Persona’s product roadmap and go-to-market strategy. You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform’s capabilities and industry best practices.
• Mentorship and growth: You will receive 1:1 mentorship directly from a member of our post-sales/sales team, allowing you to learn from seasoned professionals and develop the skills needed for a successful career in the tech industry.
• Professional development: You’ll build relationships with Persona’s executives, who are former Square, Dropbox, and Coursera alumni. Persona offers an environment heavily focused on learning and development, with opportunities for career advancement across teams.

What you’ll bring to Persona

• Experience: You have 1–3 years of experience in a technical role (e.g., Software Engineer, Forward Deployed Engineer, Data Scientist)
• Curiosity: You have a passion for learning and embracing new challenges
• Strong interpersonal skills: You have a genuine desire to provide exceptional customer experiences and contribute to a customer’s success
• Empathy: You can understand and manage the needs of others, and build an environment where others feel understood
• Outstanding verbal and written communication skills: You can effectively convey complex concepts to different audiences 
• A growth mindset: You have a demonstrated love for learning and adaptability to ambiguity. You are eager to give and receive constructive and positive feedback, fostering a collaborative and supportive environment
• Willingness to travel: You are open to traveling up to 25% of the time for customer engagements

Location and Travel

This is a full-time position based in our HQ in downtown San Francisco. Our in-office days are Tuesday - Thursday, with the option to work from home on Monday and Friday. Many associates are expected to transition into full-time positions after completing team rotations. This position may also include up to 15% travel.

Compensation & Equity

This salary range is the estimated base salary range. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice.

Benefits and Perks

Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.

Diversity, equity, inclusion and belonging

At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.

We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.