Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
Technical SMS Trading Account Manager (A2P)
Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
Why this role matters;
Our Global Wholesale Team, part of the Carrier Management Team, is at the heart of our global SMS wholesale business. We manage key aggregator and partner relationships, supporting one of the fastest-growing CPaaS companies through strategic procurement, volume growth, and revenue expansion.
This team collaborates closely with our Carrier, Operations, and Enterprise Sales teams to develop and execute regional strategies that optimize both cost efficiency and service quality. With our continued growth, we are looking for an experienced Wholesale Global Messaging Account Manager to drive the development and strategy of our wholesale A2P SMS business.
This role requires a strong mix of commercial acumen and technical expertise, ensuring we remain competitive in the global messaging market. If you are passionate about wholesale messaging, strategic partnerships, and market intelligence, keep reading!
What you will do;
- Drive Growth & Strategy – Lead and execute the strategic direction for our A2P SMS wholesale business, focusing on revenue growth, cost optimization, and competitive market positioning.
- New Business & Partnerships – Identify, onboard, and cultivate relationships with key regional players, suppliers, and aggregators, expanding our global reach.
- Regional Strategy Alignment – Work closely with Enterprise Sales and Carrier teams to align procurement and market strategies, ensuring we achieve our regional financial goals and expand into new markets.
- Key Account Support – Partner with the retail sales team to strengthen relationships with large enterprise customers, ensuring best-in-class messaging solutions.
- Service Delivery & Technical Excellence – Collaborate with Routing and Support teams to ensure high-quality service, competitive pricing, and compliance with industry best practices.
- Bid & RFP Support – Provide expert cost analysis and tailored solutions for large-scale digital native clients and critical deals.
- Responsible for designing, implementing, and optimising SS7 solutions to ensure secure, efficient, and high-performance message delivery
What you will bring;
- Industry Expertise – Strong understanding of the global SMS wholesale and aggregator markets, including key players and revenue models.
- Technical & Operational Knowledge – strong knowledge of SS7 signalling protocols, as well as experience with SMS firewall solutions
- Strategic Thinking – Ability to develop and execute global business strategies for sustainable growth and competitive advantage.
- Results-Driven Approach – Commercially focused mindset with strong analytical skills to drive revenue growth and market expansion.
- Business Development & Partnerships – Proven track record in building strategic relationships and expanding international market presence.
- Collaboration & Influence – Ability to work cross-functionally and secure buy-in from key stakeholders to drive initiatives forward.
- Problem-Solving & Innovation – Proactive and creative thinker, continuously improving processes and optimizing customer experiences.
- Industry Network – Established connections in the global A2P messaging industry to support business growth and partnership development.
This is an exciting opportunity to be part of a fast-growing, dynamic team shaping the future of global A2P messaging. If you're ready to make an impact, we’d love to hear from you!
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There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.
Join us to be part of a dynamic team committed to shaping the future of connectivity!
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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