Internally the role will be labeled as Territory Technical Manager but is also referred to as Technical Sales Support Specialist.
Wavetronix is looking for a Territory Technical Manager who is willing to help our sales teams assist customers in solving their difficult transportation related challenges by providing application-based solutions. The Territory Technical Manager must also be eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing Wavetronix products.
Desired Experience and Competencies
- Strong customer service experience and skills
- Strong written and verbal communications skills
- Technical degree or certifications in ITS/Traffic industry
- Experience with supporting Windows 7, 8, and 10 operating systems
- Experience with Dynamics CRM or similar is a plus
- Familiar with Microsoft Office Suite
- Open to improving processes and systems
- Ability to stay focused and engaged in routine tasks
- Project management experience
- 50-70% travel is required
- Role is full time onsite in Ovideo, Florida
A successful Territory Technical Manager will:
- Exhibit Wavetronix core values:
- People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward
- Growth Mindset: works to constantly improve processes and improve personally
- Innovation Driven: has ability to solve problems
- People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward
- Travel as required within and between territories.
- Be able to work flexible shifts and to adapt workflow to changing project schedules
- Exhibit strong interpersonal skills, yet can work independently without close supervision
- Be able to follow existing processes, yet can “think outside of the box” to solve customer problems
- Possess strong organizational skills, yet can adapt quickly to changing situations
- Is detail oriented without losing sight of the big picture.
- Have previous experience in traffic signal/ITS cabinets
- Have a basic understanding of networking technologies
- Have clear written and verbal communication skills
- Build positive business relationships with customers
- Be intrinsically motivated and enjoy working with the customer and as part of a team
- Provide Technical Sales Support in territory
- Comprehend customer technical project requirements and make appropriate recommendations
- Review and amend technical plans and specifications in a timely manner
- Master the installation and configuration of Wavetronix core products
- Demonstrate and troubleshoot Wavetronix products
- Help customers work through technical issues
- Have the ability to give technical presentations
- Review plans and design Wavetronix products into projects
- Provide technical service and customer support both in the field and via the phone
- Provide technical training (typically up to 10 people) on products as needed either in the field or in office
- Diagnose errors or technical problems and determine proper solutions
- Help manage all on site installation/configuration of products
- Conduct technical site surveys
- Comprehend customer technical project requirements and make appropriate recommendations
- Document processes and produce timely and detailed trip reports
- Cooperate with the team and share information across the organization
- Ability to assist our sales teams and understand the sales process
- Educate our customers as to the value and usage of our products
- Keep track of current projects and support cases in CRM
- Be excited about personal development and eager to engage in development training
Performance Objectives
The following actions will ensure your success as a Territory Technical Manager:
- In the first 30 days you will:
- Integrate yourself into a cohesive team.
- Familiarize yourself with Wavetronix’ systems, products, and technology.
- Be able to do basic job functions within Dynamics CRM.
- Acquaint yourself with the ITS and traffic industry and Wavetronix’ customers.
- Enthusiastically participate in personal development.
- In the first 60 days (and ongoing after that) you will:
- Develop a working knowledge of the sales process.
- Start to develop relationships with the dealer network and direct customer base.
- Understand the RMA process.
- Work with a mentor on handling incoming support calls.
- In the first 90 days (and ongoing after that) you will:
- Gain a general understanding of sensor applications.
- Demonstrate the ability to handle incoming support requests.
- Demonstrate the ability to troubleshoot, test, repair and service technical equipment
About Wavetronix
Wavetronix’ core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world’s roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25 years. We continue to invest in long-term growth, creating even more opportunities.
If you share our values and have the education and experience to help us create the most talented work force in the traffic industry, we encourage you to apply.
Top Skills
What We Do
Wavetronix creates tools for intelligent transportation systems (ITS), including advanced radar sensors, power and communication solutions and data management appliances. Our innovative products and unmatched performance are changing the ITS industry and raising expectations for data detection, collection and management.
