Technical Program Manager, AI & Tools

About the Role

As a Technical Program Manager, AI & Tools, you will support the Content & Learning team by managing the technology that powers learning, content, and coaching programs. You will also oversee the development and execution of AI initiatives (LLM’s), ensuring efficient implementation and responsible use of AI-powered solutions.

This role requires a strong technical background in enterprise systems, artificial intelligence (AI), machine learning (ML), and automation. You will collaborate with teams across the company, including Content & Learning, Engineering, Data & Insights, and Operations, to optimize existing tools and explore new AI-driven solutions.

The base salary offered for this role and level of experience will begin at $103,680.00 and up to $144,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In This Role, You Can Expect To:Manage Learning & Content Technology

• Oversee tools used by the Content & Learning team, ensuring they are effectively maintained and optimized.
• Track tool usage, analyze impact, and provide insights to improve efficiency.
• Act as the technical point of contact for system integrations, performance improvements, and issue resolution.
• Work with procurement and finance teams to manage tool-related budgets, contracts, and renewals.
• Stay informed on AI advancements and identify opportunities to enhance automation.
• Support users with technical inquiries, system access, troubleshooting, and updates.

AI & Large Language Model (LLM) Program

• Lead the strategy and execution of AI-driven LLM initiatives within the Speech Analytics organization, ensuring responsible use and governance of AI models.
• Develop and test AI applications in collaboration with engineering and research teams.
• Define best practices for AI usage, improving accuracy, performance, and alignment with business needs.
• Evaluate AI-generated responses and chatbot interactions to enhance automation quality.

Technology Strategy & Roadmap

• Develop a long-term roadmap for optimizing and integrating tools across teams.
• Work with Engineering, Content & Learning, Quality, Strategy & Innovation, and Operations teams to align AI initiatives with company goals.
• Advocate for automation and AI-driven efficiencies across learning and content platforms.

To Thrive in This Role, You Have:

• 5+ years of experience in technical program management, AI/ML, or enterprise technology.
• Strong technical knowledge of AI, ML, automation, and enterprise technology systems.
• Experience managing learning, content, or AI-driven coaching platforms/tools.
• Proven ability to assess, implement, and integrate third-party technology solutions.
• Familiarity with AI governance, prompt engineering, and NLP (natural language processing) evaluation is a plus.
• Strong analytical skills, with experience in data analysis tools or coding languages.
• Ability to work independently in a fast-paced environment and manage multiple priorities.

A Little About Us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What We Offer

🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote.
💻 Hybrid work perks like backup child, elder, and/or pet care, as well as a subsidized commuter benefit.
💰 Competitive salary based on experience.
✨ 401k match plus great medical, dental, vision, life, and disability benefits.
🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off.
🫂 1% of your time off to support local community organizations of your choice.
👟 Annual wellness stipend to use toward eligible wellness-related expenses.
👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents.
👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress.

We know that great work can’t be done without a diverse team and an inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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