Technical Product Support Specialist

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

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What we offer:
 

• Paid vacation/holidays/sick time

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do

As the Facilities coordinator you will coordinate the facilities across India region (South Asia) to ensure effective management of the facilities including, environmental & sustainability, repairs & maintenance.

How you will do it

• Close collaboration with Sales and Business Development Managers and the other functional   teams will be required.

• Coordinate and prioritize technical support site visit in South Asia Region, as directed by Regional Technical Service manager.

• Deliver theoretical and practical training sessions on products, system design and installation, commissioning, maintenance, fault-finding, software, codes and standards for internal and external audience. Keep track of training needs and localization training material whenever is required.

• Answering questions (mail, SharePoint and phone) regarding is and application of products, systems and relevant regulations to meet KPI requirement.

• Support customers in correct use of available design criteria, tools and software.

• Assist sales in generating incremental products sales by providing cost effective and material take-offs.

Key Performance Indicators:
 

• Provide technical support

• Provide sales support

• Provide design services

• Deliver Product trainings

Relationships:
 

• External – Customers (new and existing), building relationships and supporting JCI Detection products

• Internal – Working in a Team environment within the India region Detection, and support the Sales team

What we look for
 

• Bachelor’s degree in electrical / electronic engineering or at least 10 years in Fire industry / programming Detection Systems, either from products and solutions system integration business experience

• Excellent written and verbal communication skills in English.

• Strong knowledge of Fire Detection Products and/or low voltage applications.

• Strong presentation skill

• Travel to assist customer technical support on site.

• PC literacy with IT professional level knowledge of both current and legacy hardware and software.

• Customer focus, opportunity and solution minded

• Certified training on large scale Fire detection, enterprise security platforms and know how of industry standards like NFPA, will an added advantage.  
   

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.