Technical Product Specialist

Lumerate is growing rapidly, and we’re searching for a Technical Product Specialist to join our team for the journey!

Who is Lumerate?

Lumerate is a Toronto-based SaaS company that has built game-changing technology to help sales teams accelerate revenue growth. We help our customers achieve the full picture of their industries. We also strive to achieve our own personal full pictures from a career fulfillment and learning perspective. We’re in the business of gathering intelligence about industries and delivering it to the right people within those industries through innovative software interfaces. Our vision is to be the world's most useful and trusted source of information for professionals seeking to understand what's happening in their industry.

Our mission: To deliver industry awareness to an ever-increasing number of people, in whatever way helps them to make the most informed decisions, take the most immediate action and be the most awesome at their unique jobs.

About the Role:

As a Technical Product Specialist, you will be the bridge between our product, our customers, and our internal teams. You will report into the Data Team manager as you become a deep expert in our product.  You will use your knowledge to optimize configurations and ensure seamless customer experiences. You'll work closely with the Zymewire customer success, data, product manager and sales teams to understand customer needs, translate them into actionable product changes, and provide higher tier technical assistance to the rest of the team. This role will be a strong fit for someone technical with an interest in product management and data, but who prefers to be working on customer-related puzzles. 

What you'll be responsible for:

• Develop and maintain a deep understanding of our product and client needs 
• Analyze customer requests and data to determine optimal product configurations
• Manage and implement product configurations and new features for client accounts
• Make informed decisions on data and configuration changes, balancing customer needs with product strategy and team resources
• Provide technical support and troubleshooting of select product features to customer success and sales teams
• Participate in product design projects at the wider Lumerate level
• Participate in new sales and expansion meetings to showcase added-value functionality
• Stay up-to-date on industry trends, competitor offerings, and customer needs

What we’d love to see in your work history

Core Skills and Experience

• Bachelor degree in a scientific field (e.g., biology, chemistry, bioinformatics)
• At least 1 year experience working in the biotech/life sciences industry
• Strong technical aptitude and ability to learn complex software systems
• Familiarity with CRMs (eg. Salesforce) 
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• At least 4 years experience working with SaaS products 
• Canadian Work Authorization

Preference will be given to candidates with the following

• Experience with data analysis and visualization tools such as mixpanel
• Familiarity with product management principles
• Someone who is detail-oriented and likes to solve puzzles. In your cover letter include the word located at these coordinates 43.63612711640289, -79.44091416807237
• Experience in a customer-facing role
• Experience with API's
• Experience or knowledge of the end-to-end clinical trails lifecycle

Reasons You Might Want to Apply

• You’ll work with a team who cares about you, not just your work
• You’ll work with a smaller team, and have a lot say in how the application is built
• Opportunity to work with smart and motivated group of developers
• Opportunity learn how to scale a code base
• Exposure to interesting problems
• Leadership opportunities as the team grows

Location: Work remote, or hybrid from our laid-back office (located in Toronto's Junction Triangle on Tuesdays, Thursdays, and Fridays). The working hours for this position must follow any timezone between Eastern Standard Time (EST) and Greenwich Mean Time (GMT).

Salary: Canada: $85,000-$92,000 CAD per year
            UK: ￡45,000 - ￡49,000 per year
           *Other (compensation will be aligned with local market standards)

Start Date: April 7, 2025

Already envisioning your first day at Lumerate as a Technical Product Specialist? Please send in your application with two things: your resume and cover letter. We look forward to hearing from you! Note: any applications without a cover letter will not be considered.

Lumerate is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.