Technical Product Manager – DevEx

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

About the role

Smarsh is seeking a highly motivated and experienced Senior Technical Product Manager to lead the development and evolution of our internal developer portal, serving as the central control plane for our "fabric" platform as a runtime. You will play a pivotal role in shaping the developer experience, streamlining workflows, and fostering productivity by providing a unified landing zone for all aspects of their day-to-day activities. This portal will integrate essential tools and plugins like Snyk, Jira, Opsgenie, and other operational tools, along with self-service capabilities, to empower developers and accelerate development cycles.

Essential Functions

• Product Vision and Strategy: Define and articulate the product vision, strategy, and roadmap for the internal developer portal, aligning it with the overall fabric platform strategy and emphasizing its role as a control plane.
• Developer-Centric Focus: Engage deeply with internal developers to understand their workflows, pain points, and tool preferences.
• Tool Integration and Optimization: Lead the integration and optimization of essential development tools and plugins within the portal, including Snyk, Jira, Opsgenie, and other operational tools, to create a seamless and efficient developer experience.
• Self-Service Enablement: Design and implement self-service capabilities within the portal, empowering developers to provision resources, manage deployments, and access critical information independently.
• Cross-functional Collaboration: Work closely with engineering, design, DevOps, and security teams to ensure the portal meets the highest standards of functionality, usability, and security.
• Data-Driven Decision Making: Utilize data and analytics to inform product decisions, measure developer productivity and satisfaction, and identify areas for improvement.
• Technical Leadership: Provide technical guidance and direction to the engineering team during portal development and evolution.
• Evangelism and Adoption: Promote the adoption of the developer portal and its features across the organization, highlighting its benefits and value proposition.

Skills Required

• Technical Acumen: Strong technical background with a deep understanding of cloud-native technologies, developer tools, CI/CD pipelines, and platform as a runtime concepts.
• Product Management Expertise: Proven track record of successfully managing the full product lifecycle, from ideation to launch and beyond, with a focus on developer-facing tools and platforms.
• Developer Empathy: Ability to deeply understand developer needs and workflows and translate them into product requirements.
• Communication Skills: Excellent written and verbal communication skills to articulate complex technical concepts clearly to both technical and non-technical audiences.
• Problem-Solving Skills: Ability to analyse complex problems and develop creative solutions.
• Leadership Skills: Ability to inspire and motivate cross-functional teams to achieve product goals.
• Data Analysis Skills: Proficiency in using data and analytics to inform product decisions.

Qualifications Recommended

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in product management, with a focus on developer tools or platforms.
• Experience with popular development tools and frameworks (e.g., Git, Jenkins, Ansible, Terraform).
• Experience with cloud-native technologies (e.g., Kubernetes, Docker, AWS, Azure, GCP).
• Strong understanding of platform as a service (PaaS) and platform as a runtime concepts.
• Experience working with agile development methodologies.

Highlights

• Developer Experience Champion: You will be the voice of the developer, advocating for their needs and ensuring a seamless and productive experience.
• Control Plane Architect: You will shape the central control plane for the fabric platform, enabling developers to manage and interact with the platform efficiently.
• Innovation: You'll drive innovation by integrating new tools, plugins, and self-service capabilities into the developer portal, constantly improving the developer experience.
• Impact: Your work will directly impact the productivity and efficiency of Smarsh's development teams, accelerating development cycles and enabling faster time to market.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.