Technical Product Analyst, Developer Experience

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Developer Experience Unit in the Operations & Infrastructure group at VISA is on the mission to provide easy, intuitive, and reliable experience to VISA developers to consume O&I products and services. As Technical Product Management, you will build and execute on Product Strategy for O&I’s Technical products. You will work closely with Engineering and Operations teams on delivery of these internal products. You will establish a customer centric approach to developing highly reliable, scalable, usable, and secure products.

Essential Functions:

• Define and execute on technical product strategy & develop multi-year roadmaps for O&I’s offerings, setting key performance metrics and ensuring they are met.
• Ideate, create Product Development Requirements, manage technical development, and launch of innovative products.
• Use anticipatory design principles to prioritize features and non-functional requirements
• Integrate usability studies, research, market analysis and internal consumer pulse into product requirements to enhance user satisfaction.
• Use Product balanced scorecard to analyze metrics that inform the success of technical products.
• Understand the technology stack and the impact of the platform on customer experience.
• Work closely with engineering & development teams to ensure product quality and timely delivery.

The Skills You Bring:

• Technical Expertise: Strong understanding of wide base of Infrastructure, Platform and software technologies.
• Product Management: Demonstrable experience managing product's lifecycle, from ideation to launch and beyond. This involves understanding customer needs, market trends, and competitive landscape.
• Leadership: The ability to motivate, direct, and influence engineering, operations, and technology management teams to become Product led organization
• Strategic Thinking: Demonstrable experience developing and executing strategic plans for the product, balancing short-term and long-term objectives, via multi-year roadmaps.
• Stakeholder Management: Stellar experience in negotiating optimal solutions to requirements, prioritization across teams, constraint management and conflict resolution.
• Communication: Excellent written and verbal communication skills, and strong listening abilities.
• Data Analysis: Strong data analysis skills to make informed decisions about the product.
• Problem-Solving: Great problem-solving skills to address any issues that arise in the product development process.
• Business Acumen: Keen sense of understanding business implications of the decisions and be able to align technical strategies with business objectives.
• Customer Focus: Super customer focus, using customer feedback to inform product development.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 3+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:

• 3 or more years of work experience or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Bachelor's Degree, Computer Science or Engineering preferred
• 3+ years' experience in product management/development
• Proven track record of planning and delivering large-scale Middleware and Database products.
• Deep understanding of platform product management, including how to create platform strategies and manage their implementation.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Python, R) to Identify and recommend process improvements based on data analysis.
• Strong interpersonal, leadership, communication and written skills to influence and instill confidence with stakeholders at all levels and in all functions/geographies
• Flexible and creative thinker with the ability to define business tradeoffs
• Strong teamwork and relationship-building skills
• Attention to detail and strong organizational skills
• Experience in working on UX aspects ranging from UX Research, UX flows to Usability tests
• Technical Expertise: Strong understanding of wide base of Infrastructure, Platform and software technologies.
• Product Management: Demonstrable experience managing product's lifecycle, from ideation to launch and beyond. This involves understanding customer needs, market trends, and competitive landscape.
• Leadership: The ability to motivate, direct, and influence engineering, operations, and technology management teams to become Product led organization
• Strategic Thinking: Demonstrable experience developing and executing strategic plans for the product, balancing short-term and long-term objectives, via multi-year roadmaps.
• Stakeholder Management: Stellar experience in negotiating optimal solutions to requirements, prioritization across teams, constraint management and conflict resolution.
• Communication: Excellent written and verbal communication skills, and strong listening abilities.
• Data Analysis: Strong data analysis skills to make informed decisions about the product.
• Problem-Solving: Great problem-solving skills to address any issues that arise in the product development process.
• Business Acumen: Keen sense of understanding business implications of the decisions and be able to align technical strategies with business objectives.
• Customer Focus: Super customer focus, using customer feedback to inform product development.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.