Summary
Preferred Locations: Pune, Mumbai, Bangalore
The Technical Sales Engineer is responsible for supporting the sales staff in presenting technical presentations of our products as well as assisting on installations of our products in both a pre and post-sales support role.
Job description
Pre-sales activities involve technical support in sales presentations, product demonstrations and assisting customers and resellers with product evaluations, training of ESET partners, system integrators and resellers.
This individual will work closely with both our sales team as well as supporting our reseller partners within the APAC region. This position works closely with Channel Sales Managers to develop business opportunities and maintain customer satisfaction. Position interacts with Technical Support and Customer Service representatives.
The successful Technical Sales Engineer will be a team oriented individual with the ability to balance both the sales goals and technical responsibilities of the role
Responsibilities and Duties:
• Provide pre- and post-sales technical support to customers and partners.
• Consult with external customers to interpret customer requirements while providing product application assistance.
• Provide product demonstrations both in person and thru webinar to potential Partner/Distributors/clients.
• Assist sales team and partners in closing business through on-site visits.
• Provide technical training for channel partners.
• Participate in trade shows, seminars and other industry events.
• Provide feedback to product development regarding product changes as it relates to customer requirements.
• Champion the ESET product line and Technology Alliance product line through product presentations and technical demonstrations at customer and partner sites.
Requirements
Education: A college degree in computer science, cyber security or a related discipline.
Experience: Between 3-6years of related work experience within the cybersecurity, IT industry
Knowledge:
• Certified Ethical Hacker (CEH)
• Security assessments of network infrastructure, hosts and applications – another element of risk management
• Troubleshooting – the skill to recognize the cause of a problem
• DLP, AV and anti-malware – an understanding of the tools used to protect the organization
• TCP/IP, computer networking, routing and switching – an understanding of the fundamentals: the language, protocol and functioning of the internet
• Windows, UNIX and Linux operating systems, on which most of the business world runs
• Backup and recovery solution – basic understanding on how backup and recovery solution works
Primary location
India
Additional locations
Time type
Full time
Top Skills
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages.
Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background.
And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it.
Put simply - when technology enables progress, ESET is here to protect it.
ESET - Progress. Protected.
Visit www.eset.com to learn more
