Technical Operations Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Operations Manager

What does a successful Technical Operations Manager do at Fiserv?

As the Technical Operations Manager in the Embedded Finance group, you will oversee the day-to-day operations of our embedded finance solutions, ensuring seamless integration and optimal performance. You will provide leadership in working across functional teams, driving strategic initiatives, and ensuring delivery of reliable, high performing solutions for our clients. You will work closely with various departments, including DevOps, development, and customer service, to deliver exceptional service and innovative financial solutions.

What you will do:

• Provide oversight of entire operations, including onboarding, delivery, transition and production support, ensuring efficiency and quality in a 24/7 environment.
• Develop and execute strategic plans to achieve operational objectives, including automation, quality improvement, and timely delivery.
• Ensure compliance with cyber, risk, and development teams, conducting regular audits and inspections.
• Lead and develop a high-performing team, fostering a culture of continuous improvement and innovation.
• Collaborate with internal stakeholders to create effective business plans and drive key improvements in client onboarding and support.
• Act as a subject matter expert on embedded finance solutions, providing guidance and analysis for new business proposals as it relates to the technical architecture of the solution.

What you will need to have:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field or an equivalent combination of education, work, and/or military experience.
• 7+ years of team leadership experience in a relevant field, with a proven track record of operational excellence.
• 7+ years of experience demonstrating a strong understanding of agile delivery frameworks, quality programs, and best practices.
• 7+ years of experience with DevOps, Agile and/or Six Sigma principles.
• Broad technical architecture experience.
• 7+ years of expertise in monitoring and alerting software such as Dynatrace, Data Dog, Splunk and Grafana.

What would be great to have:

• Database Administration and programming skills.
• Experience in the Embedded Finance industry.
• Proven ability to partner with third-parties and vendor partners.
• Exceptional business judgment and the ability to handle multiple priorities.

Important information about this role:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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