Technical Operations Manager

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. 

We are seeking a Technical Operations Manager to join our Tech Operations team to run company-wide information technology projects, and also occasionally other cross-department initiatives that impact our company goals. This high visibility role will be a great opportunity to improve the efficiency of our organization and directly impact company goals and objectives while contributing to an environment that fosters data-driven decision making. Please note: This position is expected to work onsite from EnergyHub's Brooklyn office at least three working days per week.

Main Responsibilities 

• Lead cross-functional enterprise projects. Tasks include defining, analyzing, and implementing new software and processes that support the company’s business objectives. 
• Collaborate closely with our parent company’s IT and Compliance teams to streamline IT operations, foster effective communication, and ensure alignment with IT policies and procedures. 
• Quantify value of and estimate level of effort for enterprise software projects. 
• Interview stakeholders and document business requirements for enterprise software projects. 
• Plan timelines, provide status to executive level stakeholders, and perform risk assessments on projects. 
• Assess software tools available in the market and identify solutions to solve business problems. 
• Support EnergyHub employees, offering hands-on assistance both online and in person in partnership with our parent company IT team.
• Roll out enterprise-level software and processes, including training and support. 
• Identify, track, and roll out changes to improve key business metrics. 
• Perform in-office technical tasks as needed. 
• Other duties as assigned 

Key Skills and Experience 

• 8+ years of experience of delivering technical projects. 
• 5+ years of experience in planning, business operations or technical project management. 
• Strong working knowledge of Mac operating systems and modern networking technologies (VPNs, VPCs). 
• Ability to work independently and within a team environment, at all levels of a matrixed organization. 
• Excellent customer service skills with strong verbal and written communication abilities. 
• Experience creating processes or programs that improve team efficiency and impact. 

Why work for EnergyHub? 

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.  
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team! 
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. 
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of  IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.  
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate. 
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day.  

Company Information 

EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the most innovative companies in the Internet of Things. 

Company Benefits 

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program. 

EnergyHub is an Equal Opportunity Employer 

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision. 

Notice To Third Party Agencies: 

EnergyHub understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.