Technical Manager, Customer Engineering - SIEM focus ( US Remote)

Company Overview:

Anomali is headquartered in Silicon Valley and is the Leading AI-Powered Security Operations Platform that is modernizing security operations. At the center of it is an omnipresent, intelligent, and multilingual Anomali Copilot that automates important tasks and empowers your team to deliver the requisite risk insights to management and the board in seconds. The Anomali Copilot navigates a proprietary cloud-native security data lake that consolidates legacy attempts at visibility and provides first-in-market speed, scale, and performance while reducing the cost of security analytics. Anomali combines ETL, SIEM, XDR, SOAR, and the largest repository of global intelligence in one efficient platform. Protect and drive your business with better productivity and talent retention.

Do more with less. Be Different. Be the Anomali.

Learn more at http://www.anomali.com.

Job Description:

We are seeking a dynamic Technical Manager to lead and mentor a high-performing team of SIEM and TIP professionals in a player-coach capacity. As a player-coach, you will blend hands-on technical expertise with leadership responsibilities, guiding your team while also actively contributing to strategic client-facing projects. This is a unique opportunity to shape the direction of our services catalog and offerings, develop a talented team, and deliver impactful security solutions to our clients. 

Duties & Responsibilities:

Team Leadership and Development: 

o Lead, mentor, and develop a team of professionals, fostering a collaborative and high-performance environment. 

o Provide technical guidance, training, and career development opportunities to team members. 

o Conduct regular performance reviews and provide actionable feedback to team members. 

o Work with HR and senior leadership to recruit and onboard new team members, ensuring the right mix of skills and experience. 

Technical Expertise & Hands-On Contribution: 

o Actively participate in the delivery of client-facing professional services, including deployments, integrations, and optimizations. 

o Serve as a subject matter expert on SIEM and TIP technologies and security operations, solving complex technical problems and ensuring best practices are followed. 

o Lead the development and implementation of automation, dashboards, and custom content for our security operations platform. 

o Oversee the tuning and optimization of Anomali solutions to ensure maximum value and efficiency for clients. 

o Act as a technical escalation point for complex client issues, providing resolution and guidance. 

Client Relationship Management: 

o Build and maintain strong relationships with clients, acting as a trusted advisor for their SIEM, TIP, and broader security operations needs. 

o Collaborate with sales and account management teams to identify opportunities for expanding services and improving customer satisfaction. 

o Assist in pre-sales activities, including technical assessments, solution design, and proposal writing. 

Process Improvement & Innovation: 

o Drive continuous improvement initiatives within the team andservice offerings, including process optimization, documentation, and knowledge sharing. 

o Stay up to date on the latest trends and best practices in security operations technologies, bringing new ideas to the table. 

o Champion innovation, encouraging the team to explore new tools, methodologies, and technologies to improve client outcomes. 

Collaboration & Reporting: 

o Work closely with cross-functional teams (sales, engineering, product) to ensure seamless service delivery and alignment on client requirements. 

o Provide regular status reports to leadership on team performance, project progress, and client satisfaction. 

Qualifications

Skills and Experience Requirements:

Experience:

o 5+ years of experience in SIEM, CTI, or security operations, with at least 2+ years in a technical leadership or management role.

o Proven track record in delivering SIEM solutions for enterprise clients, including deployment, configuration, and incident response.

o Strong experience with SIEM platforms such as Splunk, Securonix, Exabeam, or similar technologies.

o Hands-on experience in security monitoring, threat detection, and response.

Technical Skills:

o Expertise in SIEM implementation, use case development, rule creation, and alert tuning.

o Familiarity with security monitoring tools, network security, cloud environments, and endpoint protection.

o Proficiency in scripting languages (e.g., Python, PowerShell) for automation and customization.

o Strong understanding of security frameworks (e.g., NIST, ISO) and compliance requirements (e.g., GDPR, PCI-DSS).

Leadership & Communication Skills:

o Strong leadership abilities, with experience leading cross-functional teams and developing team members.

o Excellent communication skills, both written and verbal, with the ability to interact with technical and non-technical stakeholders.

o A collaborative mindset, able to work across teams and influence without direct authority.

o Comfortable with both hands-on technical work and strategic team management responsibilities.

Education:

o Relevant certifications (e.g., CISSP, Splunk Certified Architect, etc.) are highly desirable.

Equal Opportunities Monitoring

It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, religion, sex, age or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented.

If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at [email protected].