To administer the Online Gaming platform and monitor and report as part of a “shift based operations” team on a 24x7 basis, ensuring optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third parties. Deliver on KPI’s set internally as well as adhere to SLAs and OLAs with regards to service delivery to our customers (both external and internal).
Reporting to the NOC Manager, the Shift Manager is an enhancement on the NOC engineer roleat will work on shift with a team supporting the day to day running. This is a demanding but rewarding role that requires a broad range of skills. We’re seeking a self-motivated candidate with the ability to continually improve and learn
What You'll Do
- Responsible for the local support operation of a shift team.
- 24x7 proactive monitoring and support of the live and staging infrastructure
- Investigate and react to any live issues that occur.
- Prepare and execute periodic releases both infrastructure and software.
- Act as an escalation point for issues flagged through customer channels.
- Partake in the design and improvement of processes and activities related to the role.
- Handle service requests, incident problems and change requests in line with ITIL v4 best practice.
Members of our NOC team are great team players; they are passionate about technology and their jobs with a proactive and flexible attitude and an ability to tackle day to day tasks and projects with an attitude that enables them to constantly take onboard new skills.
Sound fault-finding skills and an ability to react to problematic situations in a focused manner are essential in this role. It is essential that the person applying for this position is comfortable with shift work – The NOC offers 24x7 coverage.
Required Skills and Experience:
- Proven experience in a technical support / Shift Team Lead operational role
- All-round, with broad scope technology knowledge, specifically Linux.
- Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.
- A working knowledge of monitoring tools, both event management and metrics
- Good problem-solving method and approach
- Evidence of accountability and ownership when managing incidents.
- Ability to analyse logs and troubleshoot issues.
- Excellent attention to detail and organisational skills
- Docker/Kubenetes experience
- Virtualisation – Open Stack, VMWare
- Cloud Platform experience – Google GK, Amazon EKS
- Experience with code repositories GitHub/GitLab
- Experience with CI/CD pipelines
- Experience with DNS/HTTPS certificates.
- Experience with orchestration tools Ansible and Ansible Tower.
- Experience with event workflow ticketing systems, for example Zendesk / Jira
What We're Looking For
Bachelor’s Degree in Computer Science, Engineering or related field, or its equivalent.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V
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World Leader in Gaming Entertainment
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Robust benefits package
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Global career opportunities
Our Values
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All about the Player
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Talent Unleashed
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Collective Brilliance
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Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Travel ExpectationsNone
Top Skills
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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