What You’ll Do
● Customer Communication
o Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
o Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
● Troubleshooting Skills
o Troubleshooting of customer reported incidents and system alerts in the areas of JSON domain expertise
o Identify, debug and troubleshoot break fix issues for quick resolution
o Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
o Respond and resolve issues within agreed service levels
● Collaboration & Knowledge Sharing
o Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
o Mentor and train other team members with tech solutions
WHAT YOU BRING
o 7-10 years hands-on experience in managing JSON
o Extensive hands-on experience in debugging issues with JSON
o Familiar with dynamic arrays, linked lists, stacks, queues, binary search, hash maps, merge sort, and other concepts
o Ensure smooth functioning of network infrastructure operations by troubleshooting issues
o Ability to debug JSON API code and provide recommendations for smooth infrastructure operation.
o Strong understanding of algorithms and data structures
o Experience in troubleshooting and debugging applications
o Ability to write, read, interpret & troubleshoot data models such as JSON, and XML
o Understand the structure of JSON objects and ensure data integrity
o Identify common JSON import errors, such as parse errors, format issues, or missing data errors
o Troubleshooting methods: Being able to use specific troubleshooting methods for each type of error
o Using parsing libraries and validators: Being able to use parsing libraries and validators for advanced JSON troubleshooting
o Handle API requests properly
o Converting CSV to JSON
o validate payloads against an expected schema to identify deviations
o update parsing logic to handle new structures
o work with data providers to ensure data conforms to the expected
o log and monitor issues to catch any future occurrences
Preferred skills and qualifications
o Strong experience with XML Schemas (XSDs)
o Strong experience with XML modeling tools like XMLSpy
o Knowledge with logical modeling principles
o Experience with logical modeling tools (e.g. Erwin)
o Experience using SQL data manipulation (preferable in Oracle/SQL Developer);
o Understanding of coding and development principles and practices
Top Skills
What We Do
Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access to secure the entire business ecosystem and provide a frictionless user experience.
.png)
.png)
