Technical Integration Specialist

About myBlueprint

myBlueprint is a leading developer of K-12 EdTech tools used by over 1 million students across Canada. We create best-in-class digital portfolios and career/life planning tools to support student success and documentation of learning. You can learn more about us at www.myBlueprint.ca.

Our vision is to empower every student to thrive and succeed in education, career, and life. We're creating an active and engaging learning environment for all students, and we’re are excited about what's next. Come grow your career with us!

About the Opportunity

As a Technical Integration Specialist, you will play a pivotal role in supporting seamless technical integrations and onboarding experiences for our partners in the K-12 education space. You will leverage your expertise in education technology to improve onboarding processes, configure integrations, and provide exceptional technical support for our partners.

If you have a strong technical background in the K-12 education industry and a passion for supporting student success, we’d love to hear from you!

What you will do:

Technical Onboarding & Integration Management

• Lead the technical onboarding process for new customers, ensuring smooth integrations with education systems such as SIS, LMS, OneRoster, and open standards to guarantee customer satisfaction and success.

• Identify gaps in the onboarding process and create clear processes and resources that enhance efficiency and prepare customers for long-term success with our platform.

• Partner with cross-functional teams to design and develop scalable, repeatable workflows for integrations and technical support, ensuring these processes can grow alongside the company.

Technical Support & Troubleshooting

• Provide hands-on technical support during setup, configuration, and troubleshooting, building strong relationships with district IT teams and internal teams (Sales, Customer Success) to ensure smooth coordination and communication.

• Proactively monitor technical inquiries, respond swiftly, and escalate complex issues to the Engineering team when needed, ensuring that problems are resolved promptly and effectively.

Process Improvement & Documentation Ownership

• Lead the creation, maintenance, and continuous improvement of clear and concise technical documentation (including guides, FAQs, and training materials) for both internal teams and external customers.

• Regularly assess and refine existing workflows to improve efficiency, ensuring that processes and documentation remain relevant, up-to-date, and aligned with company growth.

• Use feedback from onboarding and technical support interactions to identify opportunities for internal process improvements, enhancing customer satisfaction and operational efficiency.

• Continuously monitor trends and advancements in education technology, proactively identifying opportunities to enhance both our product offerings and internal processes to maintain a competitive edge.

What an ideal candidate will have:

• Experience: 3-5+ years in technical integrations, ideally with experience in an education technology company. Strong familiarity with K-12 systems such as Student Information Systems (SIS), Learning Management Systems (LMS), OneRoster, or similar platforms.

• Technical Expertise: In-depth knowledge of APIs, Single Sign-On (SSO), cloud-based integration methods, RESTful APIs, and webhooks. Ability to navigate complex integrations with K-12 platforms and troubleshoot integration issues.

• Data Analysis & Excel Proficiency: Advanced proficiency in Microsoft Excel, with the ability to manipulate data, analyze large datasets, identify trends, and extract actionable insights.

• Problem-Solving & Troubleshooting: Proven ability to quickly diagnose and resolve complex technical issues in real-time, ensuring minimal impact on customer experience and business operations.

• Process Improvement: Experience in driving process improvements, identifying inefficiencies, and implementing scalable solutions to optimize integrations, customer onboarding, and technical support workflows.

• Documentation Expertise: Proven ability to create and maintain clear, user-friendly technical documentation, including user guides, FAQs, troubleshooting manuals, and training materials for both internal teams and external customers.

• Clear Communication: Exceptional verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. Strong collaborative skills to work effectively across teams (Sales, Customer Success, Engineering) and with external stakeholders (e.g., district IT teams).

• Support Tools & Systems: Proficiency with technical support tools and ticketing systems (e.g., Jira, Confluence). Comfortable managing and escalating issues to ensure swift resolutions.

• Continuous Learning: Proactive in staying ahead of industry trends and SaaS best practices. Demonstrated commitment to professional development and continuous improvement of integration processes.

Bonus points for:

• Experience working with K-12 education systems and a deep understanding of the education technology landscape.

• Familiarity with Power BI or similar data visualization tools for presenting actionable insights.

Our Team

Our team is full of talented and purpose-driven people who are dedicated to making an impact in the education technology industry. We are incredibly proud of the work we do. Joining our team means embracing a high-performance culture that aligns with our core values. Here's what you can realistically expect:

Accountability: We take ownership of our work and responsibilities. You'll manage a dynamic workload and may face occasional extra hours during peak periods. Our team thrives under pressure, and we hold ourselves accountable for delivering results and meeting high standards. You won't be a good fit if you're not comfortable with a demanding work environment and fluctuating workloads.

Collaboration: We enhance each other's success through effective teamwork and shared goals. While most of our work is remote, our local teams gather in the office 1-2 times a month. These in-person meetings are essential for fostering strong relationships and ensuring productive collaboration. You won't be a good fit if you prefer not to engage in occasional in-person/hybrid meetings or if you struggle with remote teamwork.

Growth: We are dedicated to continuous improvement and professional development. You'll be presented with challenges that promote learning and growth in your role. We offer opportunities for skill-building and career advancement to support your ongoing progress. You won't be a good fit if you're not open to taking on new challenges and actively seeking personal and professional growth.

Adaptability: We operate in a fast-paced environment where priorities can shift rapidly. You'll need to adapt to changing conditions and manage multiple tasks efficiently. You'll thrive here if you excel in a dynamic setting and embrace change. You won't be a good fit if you struggle with having a variety of responsibilities and shifting priorities.

Transparency: We prioritize clear and open communication. We're upfront about our expectations and recognize that this type of work environment is not for everyone. Accurate and honest interactions are key to ensuring you have a clear understanding of your role and responsibilities. You won't be a good fit if you are uncomfortable with open communication and transparent feedback.

Community: We work with individuals who are genuinely passionate about education and our mission to support student success. Our team is committed to making a meaningful impact, and we seek those who share this dedication and enthusiasm for our mission. You won't be a good fit if you're not passionate about our mission or if you don't share our commitment to making a difference with our products and services.

Benefits & Perks

• Health and dental coverage
• Wellness spending account
• Flexible vacation days, with more earned annually
• Extra paid time off during holidays (Christmas to New Years) and quarterly wellness days
• $1,000 CAD annual learning and development fund
• Remote-friendly work environment with monthly In Office days for collaboration
• Work from anywhere for up to 2 months a year
• Regular team events and outings
• A results-oriented culture that rewards your efforts and fosters continuous learning and growth

Our Hiring Process

Every new hire will have a huge impact on our organization, so we take both the hiring process and the candidate experience seriously - we know that an interview goes both ways! We will keep an open line of communication throughout the process and ensure there is time at the end of all interviews for candidates to ask any questions.

Our hiring process will generally follow this format: 

1. An introductory phone interview with our People team to discuss the opportunity in more detail; we’ll learn more about you and you’ll learn more about us!
2. A virtual interview with the Hiring Manager to go over your background, the position, and the organization in more detail; we’ll dive deeper into the job-specific and technical components of the role, as well as behavioural aspects.
3. A short take-home assignment for you to complete on your own time; this will give you a better understanding of the work we do as it will be reflective of the role you’re applying for.
4. A final interview for you to meet additional team members; you’ll get to meet with cross-functional stakeholders and gain a holistic view of what life at myBlueprint will look like.
5. We extend an offer and you join our team! Offers will be contingent upon successful reference checks and background checks. 

At myBlueprint, we are committed to building and fostering a workplace where our employees feel included, valued, and heard. We aim to have a barrier-free recruitment and selection process and will work with applicants requesting accommodation at any stage. We embrace the diverse perspectives and experiences from all backgrounds and encourage interested candidates to apply, regardless of race, gender, age, sexual orientation, marital status, citizenship, disability, national origin, or any other protected status. If your experience does not 100% match the job description, or if you are unsure about whether or not you qualify, we still encourage you to apply - there are many pathways to a successful career, and we would like to hear about yours!