Technical Implementation Lead

#LI-DNP

Location - EMEA Remote

Company Overview: 

We are the long-standing, production partner of choice that has helped brands across borders and cultures for over half a century achieve their business goals. With 2,700 experts in 29 countries across the world, we are a global team of collaborators, innovators, and motivators. 

We pride ourselves on creating empowering, safe, and supportive environments for all our employees, regardless of race, gender, sexual orientation, ability, or any other defining factor. We embrace difference through diversity of thought, experience, and expertise to maximise potential and bring the greatest benefits for our people and our clients. 

We can’t bring big ideas to life without exceptional people. At Tag, we respect individuality and the power of the collective. We want people to be themselves, unafraid to voice ideas, no matter how big they are or who they come from. 

In June 2023, Tag was acquired by dentsu Group, Inc, though we remain a distinct brand that is led byr, Tag Global CEO, headquartered in London. As dentsu’s acquisition of Tag significantly expands content delivery capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency.  

Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. United in business acumen, we share similar core values, company culture, and embrace a vision “to be at the forefront of people-centric transformations that shape society. 

Dentsu was founded over 120 years ago and proudly counts nearly 72,000 employees around the world. 

Overview: 
 

We are looking for a Technical Implementation Manager to lead the deployment and integration of our technology solutions for enterprise clients. This role bridges the gap between product, dev ops, and engineering, ensuring seamless implementation and customer success. 

Key Responsibilities: 

• Own the end-to-end technical implementation process, ensuring seamless deployment and integration of our solutions in a timely manner, within scope and budget 

• Work closely with clients to understand their technical requirements, system architecture, and operational workflows. 

• Provide technical guidance, best practices, and hands-on support for solution configuration and customization. 

• Create detailed implementation plans, including timelines, resources, and budget requirements 

• Conduct regular status updates and communicate effectively with all stakeholders 

• Collaborate with product, support and engineering teams to troubleshoot issues and optimise performance. 

• Develop technical documentation and training materials to support client onboarding. 

• Ensure timely delivery of implementation projects, managing risks and dependencies effectively. 

• Establish and maintain strong relationships with customer technical teams, ensuring long-term success. 

Qualifications & Skills: 

• Bachelor's degree in Business, Marketing, Information Technology, or related field. 

• Strong background in technical project management, implementation, or solutions consulting. 

• Experience working with SaaS platforms, APIs, and enterprise software integration. 

• Proficiency in Java, scripting, cloud technologies, and data security best practices 

• Knowledge of AI-powered solutions and digital transformation strategies. 

• Ability to translate complex technical concepts into clear, actionable insights for customers. 

• Experience managing and successfully delivering projects  

• Excellent stakeholder management and problem-solving skills. 

• Familiarity with cloud-based technologies, data security, and enterprise IT environments. 

• Experience working with cross-functional teams in a fast-paced, client-driven environment. 

Why Tag 

• At Tag we believe in fostering a culture of collaboration, innovation, and continuous learning. As a member of our team, you'll have the opportunity to work with market leading technology, collaborate with talented professionals, and make a meaningful impact on our clients' success. Join us in shaping the future of our technology offering to our clients and driving positive change in the industry. 

How to Apply: 

• If you're excited in this opportunity to join our team as a Technology Customer Success Lead, please submit your resume and cover letter to [contact email]. We look forward to hearing from you!