Technical Helpdesk Support Engineer

Technical Helpdesk Support Engineer

Req number:

R4685

Employment type:

Full time

Worksite flexibility:

HybridWho we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Technical Helpdesk Support Engineer ready to take us to the next level! If you have of experience in IT Technical Desktop Support with solid troubleshooting skills and are looking for your next career move, apply now. 

Job Description

We are looking for a Technical Helpdesk Support Engineer. This position will be full-time and Hybrid.

What You’ll Do

• Provide support for diagnosing and troubleshooting technical issues, including account setup, laptop/phone configuration and network configuration.
• Track computer system issues through to resolution, within agreed time limits.
• Ensure all issues are properly logged and maintains the accurate records of all interactions and steps taken to resolve issue.
• Escalate unresolved issues to appropriate internal teams.
• Refer to internal database or external resources to provide accurate technical solutions.
• Prioritize and manage several open issues at one time.
• Follow up with business users to ensure their IT systems are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals.
• Gather the required information to identify the recurring issues and areas for improvement.
• Provide on-site support for AV systems during events/townhalls/meetings.

What You'll Need

• 1+ years’ experience on IT Technical Desktop Support with solid troubleshooting skills
• Hands-on experience with Windows/Mac OS environment.
• Excellent communication skills (both verbal & written)
• Good understanding of computer systems, mobile devices (iOS) and other tech products.
• Strong problem-solving skills with the ability to provide novel ideas to solve problems.
• Knowledge of Microsoft Technologies (Windows 10, O365 and Active Directory)
• Strong stakeholder engagement and presentation skills as well as proven analytical and problem-solving abilities
• Familiarity with remote desktop applications and IT help desk software (e.g. Virtual Desktop/Remedy/ServiceNow)
• Additional certification in Microsoft, MacOS or similar technologies is a plus.

Physical Demands

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.