Technical Helpdesk Representative - ONSITE - Auburn Hills, MI

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

We are seeking a Technical Helpdesk Representative to join our Techline Customer Support Center (TCSC) team, providing IT support within the automotive industry. This role involves problem recognition, research, troubleshooting, and resolution of technical issues related to vehicle programming systems. The successful candidate will be responsible for resolving less complex issues directly while escalating more complex problems as needed.

This position requires working on-site up to 90% at our Auburn Hills, MI location and availability for first and second shifts, including occasional Saturdays.

Key Responsibilities:

• Provide technical assistance and support for IT systems related to vehicle programming.
• Diagnose and resolve hardware, software, and network issues.
• Research and document customer inquiries, issues, and resolutions using a problem management system.
• Prioritize and escalate complex technical problems following established processes.
• Maintain a professional and customer-centric approach while troubleshooting.
• Work collaboratively within a team environment to ensure efficient problem resolution.
• Uphold excellent attendance and punctuality.

Required Qualifications:

• High school diploma or G.E.D.
• 2+ years of experience in IT technical support, including hardware and software troubleshooting.
• Strong problem-solving and analytical skills.
• Experience diagnosing and repairing PC hardware and networking components.
• Ability to work independently and within a team-oriented environment.
• Exceptional communication and organizational skills.
• Availability to work first and second shifts, including occasional Saturdays.

Preferred Qualifications:

• Knowledge of LAN/WAN IT infrastructure.
• Experience or training in IT or automotive systems.
• CompTIA A+ certification (or equivalent).
• Proficiency in Windows OS and Microsoft Office.

Work Environment & Additional Information:

• This role requires up to 90% on-site presence at 2851 High Meadow, Auburn Hills, MI, 48326.
• Applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

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