We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsourcing provider, working with some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations across Australia, the Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
-
Yearly Kick-Off Parties with major giveaways (like the car in 2023!)
-
Get recognized through our ‘Value Awards’
-
Grow your career – yes, we love to promote internally
-
Do meaningful work and collaborate with the best
-
900 promotions given each year
-
2,700+ leadership training courses
A Glimpse into Your New Role
As a Technical Customer Support Specialist I, you’ll be a key player in helping our customers solve technical issues, minimize business impact, and deliver an exceptional support experience. You’ll lead by example in resolving complex cases, mentoring other support team members, and playing a key role in building the technical capability of the team.
Your day could see you:
-
Provide first-class customer support via phone, email, and chat
-
Conduct initial troubleshooting, validation, and root cause investigation
-
Triage inbound issues, prioritize ticket queues, and escalate appropriately
-
Communicate proactively with customers using clear and professional language
-
Use internal tools and knowledge bases to ensure up-to-date and accurate solutions
-
Collaborate with other team members to improve processes and documentation
-
Mentor and guide junior support staff through escalated issues
-
Identify trends and suggest improvements to enhance customer experience
What You’ll Bring
-
3+ years of experience in a customer or technical support role
-
Strong troubleshooting and critical thinking skills
-
Excellent verbal and written communication skills
-
Experience working with ticketing systems and support platforms
-
Ability to mentor and support team members in resolving complex queries
-
A proactive and solutions-focused mindset
-
Knowledge of relevant software, systems, or tools (CRM, ticketing tools, etc.)
-
Ability to work independently and collaboratively in a fast-paced environment
With a diverse global team working together, we proudly embrace and live by these shared values:
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
Top Skills
What We Do
Acquire BPO is an award-winning global outsourcer with over 19 years of experience and more than 9,500 full-time employees across Australia, the Dominican Republic, the Philippines, and the United States. We provide Customer Experience and Back Office outsourcing services from offshore, nearshore, and onshore locations. Our commitment to Safety, Flexibility, and Innovation makes us the partner of choice for businesses leveraging top global BPO and AI resources with confidence.
We take an agnostic approach to vendors and solutions, ensuring the best-suited technology for each scenario.
Our distinctive edge lies in our unparalleled commitment to fostering trust and cultivating long-term partnerships through direct engagement from our executives and owners. Our delivery centres meet international standards with carrier-grade infrastructure and globally redundant paths.
We are globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, and international data privacy regulations. Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus.
Our Automation & Intelligence team offers end-to-end automation solutions, leveraging the latest technologies. We deliver tailored solutions for unique challenges, ensuring optimal outcomes and sustained growth.
We maintain transparent partnerships based on trust and open communication, fostering strong, long-term client relationships and ensuring continuous improvement and innovation.
As a values-driven organisation, we attract great talent and invest in training, free family health cover, community assistance, team-building, and strong engagement activities.
Visit www.acquirebpo.com for more information
