From maker to market, Encompass is revolutionizing how technology supports the modern beverage industry–from winemaking with our vintrace solution to beverage production and distribution with our Encompass solutions, we are unlocking new levels of growth and efficiency for our customers across the entire three-tier beverage supply chain. Join our team of technology & beverage professionals as we drive innovation and modernization in one of the world’s oldest, and most passionate industries.
Summary
The Technical Consultant provides technical solutions to customer needs. These can be assisting the customer to get data in and/or out of any of the Encompass platforms (e.g. reporting and integrations) or to get custom application functionality requirements documented to be passed off to others for development. Because of this wide range of activities, the technical consultant must be motivated, customer facing and technically well rounded. They will serve several general functions within the technical consulting team to deliver solutions for our customers: integration developer, business analyst, BI developer, technical solutions developer, and project leader.
Key Responsibilities
Project Lead
- Initiate projects by conducting a discovery meeting with a customer interested in engaging a project service. This identifies the practicality and scope of the project.
- Monitor and control the execution of the project. Audit solutions created by the development teams, provide frequent delivery of increments to the customer to obtain feedback, and ensure development of expected solutions
- Deliver finished products to the customer. Receive customer acknowledgement of delivery of project at or above customer expectations, and hand off project to customer.
- Monitor utilized effort against the estimate to ensure the work stays within budget; raising risks and issues to the customer or internally as appropriate.
- The project lead is responsible for setting and managing customer expectations of scope, schedule and risk.
- They will always use clear and transparent communication with the customer.
Business Analyst
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- Generate language and estimates for a Statement of Work (SOW) by outlining the work to be completed, and the estimated time/resources needed to complete the project.
- Collaborate with the customer on the project deliverables and with internal development teams to ensure the project will utilize existing functionality and is supportable in the long term.
- Must be able to clearly document customer requirements, outcomes and deliverables.
- Must be able to articulate solutions to people with varying levels of technical knowledge.
BI Developer
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- Must have a good working knowledge of database concepts (table relationships, basic data extraction SQL queries, etc)
Integration and Technical Solutions Developer
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- The consultant will need to deliver Celigo based integrations between the Encompass platforms (ECP, OBeer/SAP, vin trace) and other customer systems.
- The consultant will often be responsible for helping design and/or build multi-faceted technical solutions. The consultant may also need to design more complex solutions that would require some of the work to be done by other internal developers.
Other duties
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- Contribute to Services Showcase and other trainings/presentations
- Present internal and customer facing content trainings and follow up with practical exam content
- Work on internal projects and act as a knowledge resource for the company
- Continue to grow knowledge of Encompass features and tools
Preferred Qualifications
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- Experience with Encompass and/or the beverage production/distribution industry
- Experience with SAP B1 and ServiceLayer.
- Experience with developing integrations using an iPaaS platform (e.g. Celigo, Boomi, Mulestoft, etc)Excellent written and verbal communication skills, including technical writing experienceAbility to proactively prioritize work to be done
- Experience to break down complex problems to their core components and clearly articulate next steps
- A self-motivated critical thinker
- A can-do attitude with a zest for life
- Ability to manage multiple projects spanning multiple time zones
- Ability to work in an agile environment, handling various priorities
- Strong computer and investigative skills.
- Experience with relational databases
- Experience reading and writing SQL
Education and Experience
- Associate or Bachelor degree in Business, Information Services, Computer Science or similar discipline, or
- 3+ years of technical experience in the beverage industry.
Additional Details
Technical Consultant base: $78,000 - $100,000 annually
A variety of factors are considered when determining someone’s compensation, including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above based on these considerations.
Location: We are a hybrid organization and are open to remote work. Our corporate office is located in Fort Collins, CO.
If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.
Our values shape the way we work together and serve our customers. They provide insight into our goals of disrupting the industry, figuring out better solutions, and doing so as part of a fast-paced, cohesive, fun-loving, and supportive team.
- Do the Right Thing
- Win Together
- Iterate & Learn
- Own It
- Be You
BeYou@Encompass
At Encompass, we aim for all of our employees to feel engaged, valued, and free to be who they are at work. We celebrate multiple approaches and points of view. We are committed to growing and empowering a diverse and inclusive community and believe that a team that works together with diverse lived experiences will strengthen our organization.
We are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Top Skills
What We Do
Encompass digitally connects the beverage supply chain from end-to-end, providing Enterprise Resource Planning (ERP), CRM, eCommerce, and data and insights solutions uniquely designed for beverage producers/suppliers, distributors, and retailers. We know technology is the key to driving business growth in a fast-changing market. Together, with our open ecosystem of partners, our cloud-native, secure, and compliant solutions are optimized for continuous innovation.
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