Technical Business Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Business Analyst

What does a successful Technical Business Analyst do at Fiserv?

We are seeking a highly skilled Technical Business Analyst with Scrum Master experience to join our TeleCheck engineering group within our Payment Acceptance business. This role combines business analysis expertise with Agile leadership to drive product development and process improvement. The ideal candidate will work closely with stakeholders to gather and refine business requirements while also facilitating Agile practices to ensure successful project delivery.

What you will do:

• Facilitate Agile ceremonies such as daily stand-ups, sprint planning, sprint reviews, and retrospectives
• Remove impediments that hinder team progress and promote a culture of continuous improvement
• Track and report on team velocity, sprint progress, and Agile metrics to stakeholders
• Act as a servant leader, fostering collaboration and communication between business and technical teams
• Collaborate with stakeholders to gather, analyze, and document business requirements, user stories, and acceptance criteria
• Conduct gap analysis and impact assessments to understand business needs and recommend effective solutions
• Define and manage the product backlog, ensuring alignment with business objectives.
• Create and maintain detailed documentation, including functional specifications, workflows, and process maps

What you will need to have:

• 5+ years of experience as a Technical Business Analyst in an Agile environment successfully translating business requirements into technical specifications
• 5+ years of experience as a Scrum Master with a strong knowledge of Agile frameworks such as Scrum, Kanban, SAFe
• 4+ years of experience with Jira and Confluence
• 4+ years of experience with process modeling, data analysis, and reporting tools
• 4+ years of stakeholder management, excellent communication and facilitation skills
• Bachelor’s degree in business, IT, or a related field or an equivalent combination of education, work, and/or military experience

What would be great to have:

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification
• Certified Business Analyst Professional (CBAP) or PMI-PBA
• SAFe Agilist (SA) or other Agile-related certifications

Important info about this role:

• We’re better together. This role is fully on-site.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

#LI-NL1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.