Technical Assistant

Consumer Care/Customer Care

Permanent

Job Description

Be part of something bigger. Decode the future.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that we can develop solutions that deliver enjoyable and sustainable living together.
For more than one hundred years now, we’ve been working at the forefront of shaping lives for the better, developing products that meet people’s demands in terms of taste, care, and well-being. But as consumer needs and wants to continue to evolve, we have even more work to do.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Join us in our exciting quest to build a future home!
All about the role:

This role is Coordinates activities of teams of technicians and/or acts as an expert technician providing remote advice in complex cases. Under Service Operation team Indonesia as technical assistant.

What you’ll do:

• Assisting SO manager by supporting technical solution and creating technical bulletins to all technician.
• Supporting field technician in term of technical troubleshooting or alternative solutions.
• Creating technical tips and training modules .
• Handling system database and continuous improvement on business process 
• Conduct technical training of troubleshooting, safety, operational procedures, product knowledge, tools  and equipment.
• Define and improve standard technician tools for technicians
• Ensure the adequate working condition in service center by maintain a tools, equipment and service center facility.

Who you are:

• Candidate must possess at least Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent.
• At least 3 Year(s) of working experience in the related field and same Industry
• Preferably Manager/Assistant Manager specialized in Customer Service or equivalent.
• Good in training people
• Target oriented
• Have experience in technical support of home appliances product
• Excellent in using Ms. Office and other related software for Service Center

Could deliver training to Authorized Service Center

Core Competencies:

• International. You enjoy to work in a truly global environment and you like to deliver in cross-functional teams;

• Strategic. You have demonstrated strategic thinking, have strong analytical skills and ability to see the big picture;

• Business acumen. You have a proven track record of displaying strong business understanding and you are able to evaluate risks/opportunities making skilled business decisions;

• Team player. You have exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners;

• Good listener and communicator. You have great communication skills and you have the ability to convince, influence and motivate others in a complex matrix organization;

• Self-starter. You are keen for new experience, responsibility and accountability. You are self-driven, problem-solver with a proven track record of delivering great results;

• Agile. You like working in a fast moving environment, being open to new opportunities and evolving priorities and flexible in the way you deliver against strict deadlines and dealing with ambiguity. You manage every shifting priorities;

• Energy. You are passionate about what you do and able to transmit that energy to your team. Challenges are there to be overcome!

Where you'll be:

• You will be based in Bangkok Thailand,

Benefits Highlights:

• Flexibility of work hours with hybrid work arrangement
• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find out more:

• https://career.electroluxgroup.com/global/en