Technical Assistance Support

About us:
Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.

As a August 4, 2022, Sisal is part of Flutter Entertainment plc, the world’s largest online sports betting and gaming operator, with a portfolio of globally recognized brands and listed on the London and New York stock exchanges.

The company’s commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company and an exemplary work environment.

What you’ll do:

• Support the users by inbound calls for technical issues, identifying and managing the hardware and software anomalies found;

• Track the assistance activities in the Trouble Ticketing tool (ticket opening, updating, closing and customer notification - ticketing Dynamics tool);

• When appropriate, you forward the tickets to the competent structures;

• Support the technicians sent to the territory;

• Interface with the various company structures for non-standard troubleshooting.

Who you are:

• You have knowledge of Linux and Windows operating systems (drivers, logging, services, logical units, local paths);

• Knowledge of the hw and sw components of PCs and servers;

• Experience in network technologies and protocols, routing, switching;

• Experience of the main remote connection systems;

• Fluent in Italian.

What we offer you/you can expect from us:

• Permanent contract;

• Hybrid working possibilities;

• Company Devices;

• Supplementary Private Health Insurance;

• Meal Allowance;

• Pension fund.

Preferrably, you also have:

• Previous experience in a similar role;

• Ability to work in a team and problem solving.

Looking for a role that can support your learning and career goals:

• Psychological well-being: online meditation courses, medical online service, counseling service thanks to the support of certified psychologists and coaches;

• Continuous learning for soft and hard skills (es. Learn platform; managerial learning to be fully exploited thanks to Flexi Learning, which allows you to dedicate at least 4 hours per month for your professional growth);

• Support for parents and children and new mothers’ contributions;

• Volunteering during your working hours.

Equal Opportunity
Sisal is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of sex, age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
Location: Tirana, Albania