Overview:
- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
- Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deploymentcycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.
Scope:
- Core responsibilities to include support and administration of Platform & Integration services components - Python based, Blue Yonder Connect (using MuleSoft) based adapters and services.
- The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within Blue Yonder Teams, Blue Yonder Customers, Blue Yonder Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc
Our current technical environment:
- Software: Python, MuleSoft, API’s
- Database: MS SQL Server, Snowflake
- Cloud Architecture: MS Azure
- Frameworks/Others: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)
What you’ll do:
- Provide technical support for applications and services based on Python & Mulesoft
- Support and resolve technical issues of Python based adapters and services including other Platform/Integration components
- Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services
- Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies
- Working with customer/application/productteams ensuring the deadlines are not breached
- Identifying areas improvement and cutting down the manual effort through automation
What we are looking for:
- Bachelor’s degree (STEM preferred) and minimum 6 to 10 years of experience in Software development/support
- Ability to work flexible hours in shifts and the ability to support 24x7 production support operations
- Strong customer facing skills and communication skills (verbal and written)
- Strong knowledge of service management processes like incident, service request, change and problem
- Working knowledge of ticket tracking tools like Salesforce/Service now/Jira
- Strong troubleshooting skills
- Good working knowledge on SQL (preferably Microsoft SQL server)
- Working knowledge of API’s (REST and SOAP)
- Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
- Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ
- Experience is using ARM for monitoring and analysis of the environments
- Experience in working on Windows and Linux Operating System
- Experience troubleshooting/ManagingRuntime Servers
- Experience working with Python & Mulesoft Connectors - Standard/Custom
- Experience troubleshooting and performance tuning of ESB/middleware components
- Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
- SaaS/Cloud/Azure experience a plus
- Willingness to learn Blue Yonder Solution knowledge to optimize support and troubleshooting interactions and time
- Experience working with any Planning or Execution Systems is a plus.
- Prior systems administration/applicationconfiguration management experience is preferred.
- Ability to adapt and respond to fast moving & changing project environments
- Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
- Well organized and ability to meet deadlines and multi-task
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Top Skills
What We Do
The Anglian Water's @one Alliance is a partnership consisting of 8 companies, who each provide specialised knowledge allowing the @one Alliance to deliver complex delivery projects in the most efficient way, reducing the cost to Anglian Water’s customers.
Within @one Alliance we’ve currently embarked on a huge programme of work costing a massive £1.2 billion. We’ve entered year 5 of our current 5-year Asset Management Period (AMP7) meaning we’re full steam ahead in delivering around 50% of Anglian Water’s capital delivery projects.
Our partners are Anglian Water Asset Delivery, Balfour Beatty, Barhale, Binnies, Mott MacDonald Bentley (MMB), SWECO, SKANSKA and MWH Treatment. Employees in the @one Alliance are employed across all our partner companies and work together to deliver complex programmes of work.
The @one Alliance is currently working on over 700 projects all designed to improve and expand the Anglian Water network to better serve existing customers and help ensure supply for future customers as well.
As we move into AMP (Asset Management Period 8) in 2025, our work is set to increase from a £1.2 to an approximate £2.6 billion programme of works….so there has never been a better time to join us on our journey!
Take a look at our jobs page to see the options available to you
