Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
Job Description
What you will do:
You will report into the Service Operations Manager.
- Perform the extraction, formulation and manipulation of data to address business requirement.
- Provide advanced BAU and ticket support and consultancy for Experian Clients, Experian Regional Delivery teams and Global departments
- Interpret analysis results and documentation.
- Configure Core DA software according to specifications under guidance of Solutions / Senior Solutions analyst
- Test software against specification to ensure the product operates as specified
- Identify causes of software problems (at product or data level)
- Resolve problems, escalating only after analysis and execution of well-defined tests
- Share findings with peers from your & other teams
- Communicate ideas in knowledge sharing forums
- Develop positive daily client relationship at peer level
- Attend and contribute to client meetings, including presenting results, conclusions and recommendations in both written and verbal form.
- Work with multiple partners within Experian to interpret requirements and data and resolve queries.
Qualifications
What you will bring:
- IT Diploma or equivalent standard with a high numeric content
- 2+ years of working experience in the field of application / customer support
- Fluent English
- Friendly attitude
- Presentation and facilitation skills
- Proactive attitude
- Problem-solving skills
- Organize and prioritize your daily tasks
- Experience business and business metrics
- Readiness to develop relationships with important partners
- Ability to adapt
- Readiness to work with remote virtual teams
- Good SQL Query Language knowledge
- Experience of basic coding languages (Java, python, groovy script)
- Third-party software understanding will be an advantage
- Working knowledge of operating systems (Windows and Linux)
- Experienced in working on relational database management systems
- Basic understanding in different project methodologies
Additional Information
We offer:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
- Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
- Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
About Experian:
Bringing data to life requires creativity, passion, flexibility and expertise.
We want you to share in our success. That's why we offer rewards that recognise great performance.
Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.
Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
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