HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.
Technical Accounts Manager
As a Technical Accounts Manager, you will be the primary point of contact for our key customers, ensuring they are effectively utilizing Clouds to meet their business needs. You will work closely with customers to understand their technical requirements, provide guidance on best practices, and ensure a smooth onboarding and integration process. Your role is essential in proactively identifying potential challenges, troubleshooting issues, and collaborating with internal teams to deliver timely solutions. Ultimately, you will be responsible for driving customer satisfaction, retention, and long-term success through a personalized and strategic approach.
RESPONSIBILITIES
- Case management
- Client communication
- Maintaining customer relationships
- Handling all Devops/SRE activities
- Ensure reliability of services by making systems and applications stable
- System operation: Log/Metrics check & analysis, Capacity monitoring
- Enhance Continuous Monitoring mechanisms
- System security check and management
ADVANTAGE TO HAVE
- Analyze system crash/abnormal operation
- Write and maintain Infrastructure Code using Terraform Ansible etc.
- AWS GCP Azure Cloud Platform Infrastructure management
- Writing CI-CD automation jobs and scripts
- Development of Custom DevOps automation tools and dashboards
LANGUAGE REQUIREMENT
- Fluent in Korean and English, written and spoken
MUST HAVE
- A Bachelor's degree in CS or a related field or equivalent experience in Cloud Technologies.
- Minimum 2 year of experience in using AWS is mandatory and required at least one other public cloud environment such as Azure, GCP.
- Working knowledge of Kubernetes - EKS or GKE or AKS or On-prem is a must
- Knowledge of Prometheus and Grafana or any other monitoring system
- Good at scripting with Linux and Python
- Working knowledge of at least 1 Programming language – Java/Python/Go/NodeJS etc
- Infrastructure-as-a-Code experiences using tool (Terraform, CloudFormation, Helm)
GOOD TO HAVE
- Extensive knowledge of Automation tools like Jenkins.
- Develop scripts for the automation of various resources ie. security, cost optimization.
- Good to have Knowledge of service Mesh like Istio.
- Understanding of SRE principles and culture.
- Ability to proactively define problems and come up with solutions
IMPORTANT
- Case management/Client communication
- Cloud Technologies(AWS, Azure, GCP)
- Working location is Harman office at Yatop or sometimes Suwon Samsung Electronics (Near Mangpo Station, 수원 망포역 근처)
What We Offer (*This is subject to change)
- Medical Check-up (for employee and one dependent)
- Group Life and Medical Insurance
- Pension
- Annual leave, Congratulatory & condolences leave
- Mobile phone usage
- HARMAN Welcome Kit for new joiners
- Be-Brilliant (Harman own awards for employees)
- Employee Entertainment
- Late commute and late meal allowance (Supporting late working employee)
- Breakfast service for early birds
- Benefit point (SK Benepia)
- Samsung Mall (Samsung and Harman product purchase)
- Holiday voucher for Lunar New Year and Chuseok
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Top Skills
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
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