Technical Account Manager

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Technical Account Manager, you will be the primary post-sale point of contact for our customers. You will leverage your in-depth knowledge of our customers industry, business processes, and the product being sold to drive and increase the adoption and utilization of our cyber services. You will work in a hybrid environment, and will report to the Director of Customer Success, Verve.

What You Will Do:

• Be the Subject Matter Expert by providing internal and external expertise in dashboarding, data visualization, and data interpretation.
• Develop client dashboards and visualizations including the design and implementation of dashboards that align with clients' short-term objectives and long-term strategic goals.
• Deliver customer training, educating Verve customers on product features, functionalities, and best practices for optimal usage.
• Create automated reports and alerts by developing scheduled reports and alerting mechanisms based on client expectations and project requirements.
• Support client data troubleshooting including being responsible for training clients on building dashboards and visualizations while assisting in resolving data-related issues.
• Collaborate with Product Development by engaging with the Verve development team to identify opportunities for product enhancements and new feature development.
• Enhance customer offerings by leveraging expertise in platform data to explore innovative ways to improve the customer experience.
• Work with clients through in-person meetings, phone calls, and written communication to develop solutions, address challenges, and provide progress updates.
• Recognize potential for product expansion, additional installations, or managed service offerings.
• Collaborate with our teams to provide status updates and ensure seamless project execution.

The Essentials – You Will Have:

• Bachelor's degree.
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred – You May Also Have:

• Bachelor's Degree in a technology-related field.
• 2+ years of experience with Kibana or other similar visualization tools – Proficiency in creating dashboards and visualizations using Kibana or equivalent software.
• Experience leveraging reporting and visualization tools to support cybersecurity initiatives and compliance.
• Demonstrated ability to interact directly with clients to meet project timelines and defined scope of work.
• Ability to translate complex technical topics and data into clear, non-technical language for diverse audiences.
• 2+ years of experience delivering training sessions to clients on product usage.
• Proven track record of working with both internal teams and external clients.
• 2+ years of experience with operational or in an OT environment.
• Professional level speaking experience in either Spanish or Portuguese

This position is part of a job family. Experience will be the determining factor for position level and compensation.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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We are an Equal Opportunity Employer including disability and veterans.

If you are someone with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.