Technical Account Manager - Managed Services

Job Title: Technical Account Manager – Managed Services

Department: Information Technology

Location: Remote

Why Choose Acrisure?

In record time, Acrisure has become the fastest growing insurance broker globally. A top 20 player a few years ago, we are now in the top 10 of insurance broker globally, with ambitious plans to continue growing at pace. Beyond our growth, our dedication to client service, as fueled by our business model and culture, means that Acrisure’s opportunity is to be the most relevant and successful, privately held insurance broker in the industry.

Our model is unique. Through a network of agency partners that provide local service with global reach, we work in service of two core objectives: create value, and be a good partner.

Our culture is strong. We are a collaborative company of entrepreneurial, innovative, and talented people who believe in our future. We out think and out work the competition. We look outside our walls and are energized by our fast-paced trajectory.

Our vision for the future is clear. We have limitless potential to achieve unprecedented success in the insurance industry. To achieve our opportunity, a best-in-class Information Security must support us. 

This is an exciting opportunity to join this growing team and immediately make an impact to the overall success of the company. If you are interested in collaborating with good people who celebrate entrepreneurialism and work with commonality of purpose, Acrisure is the place for you.

Essential Duties and Responsibilities:

• Serve as the main technical liaison and client advocate between Acrisure Cyber Services and its clients, ensuring effective communication and coordination.

• Collaborate with internal teams, including sales, onboarding, operations and support, to resolve customer issues/needs and translate customer business objectives

• Ensure the proper deployment and configuration of client subscribed services & tools. Identifying gaps and areas of improvement/expansion to maximize value

• Lead recurring client touch bases to bring break/fix issues to resolution, drive initiatives and provide regular reports on security posture, incidents, and service performance.

• Coordinate with client contacts to create & populate client documentation

• Conduct training sessions and knowledge transfer to client teams, enabling them to effectively utilize and manage the security tools

• Serve as a point of contact for client support requests related to security events, promptly addressing and resolving technical issues or escalating them to the appropriate teams.

• Stay up to date with industry trends, emerging technologies, and competitive offerings to provide valuable insights to the sales team.

• Coordinate with the Sales team to scope & generate proposals for service expansion

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Competencies:                                                       

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field OR equivalent work experience

• Experience administering IT infrastructure, networking, and software solutions

• Thorough understanding of IT infrastructure technologies, including hardware, software, networking, and cloud services.

• Demonstrated expertise in how various platforms and technologies integrate to create comprehensive solutions.

• Excellent communication and interpersonal skills, with the ability to build rapport with clients and understand their business needs.

• Ability to understand, interpret, and apply common security standards and frameworks such as NIST, 800-53, CIS, SOX, and ISO-27001.

Technology:

• Security technologies including, SIEM, Vulnerability Management, Security Awareness Training, Endpoint Detection& Response, etc.

• Network routing & switching

• Hypervisor implementation, integration and administration (e.g. Hyper-V, ESXi, Nutanix, etc.)

• Solid understanding of major operating systems (Windows, Mac, Linux)

Other Qualifications:

• Experience working in a SOC environment

• Able to work independently and enjoy a high degree of interaction with team members and clients

• Demonstrated expertise in conducting product installations, configurations, and troubleshooting

• Proven problem-solving skills and the ability to think creatively in a fast-paced environment.

• Able to work independently and enjoy a high degree of interaction with team members

• Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives

• Maintain a sense of urgency and ability to work with and meet deadlines

• Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance

• Demonstrates excellent time management and prioritization skills

• Attention to detail and commitment to a high level of accuracy

• The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate stress due to regular deadlines and daily challenges. 

• High finger dexterity while typing documents and forms

• Occasionally lift up to 20lbs.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is done in a temperature-controlled, non-smoking office. 

• Work stations are cubicles with moderately high sides.

• The noise level in the work environment is usually moderate.

Together with our Agency Partners, Acrisure is reshaping the insurance industry. Be a part of that evolution and join the Acrisure community, either as part of our Home Office support teams or within one of our Agency Partners. Visit our website to see available job openings in insurance, accounting, account management, and more. https://acrisure.com/about-acrisure/careers/

To Executive Search Firms & Staffing Agencies:  Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement.  All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee.  This includes resumes submitted directly to hiring managers without contacting Acrisure’s Human Resources Talent Department.