Technical Account Manager

Job Description
As a Technical Account Manager, you will own the technical relationship with customers and serve as their technical advocate. You will understand the customer's business needs and provide guidance on AWS best practices. As a customer advocate, you will ensure customers have a positive experience with Mission.
This position is 100% remote.
Responsibilities

• Perform technical reviews on customer AWS environments across all pillars of the AWS well architected framework
• Meet with customers regularly to understand operational needs and share personalized recommendations for AWS environment improvements
• Work with internal Mission teams to act as an advocate for the customer and ensure an excellent customer experience
• Utilize Cloud Management Platforms to give customers visibility into AWS spend and align spend with goals and budget
• Conduct regular ticket reviews with Mission Cloud customers
• Educate customers on current and new technologies and services, including Mission Cloud and AWS offerings
• Communicate how specific Mission and AWS products, services and solutions including our product roadmap align to customer use cases and service gaps
• Be an escalation point for the Customer Engagement support engineers
• Hold regular governance sessions with customers
• Provide support to Billing for customer questions; give insight into specific line items that appear on Mission invoices
• Stay educated on cloud infrastructure and operations trends and best practices; including the AWS Well-Architected framework

Requirements

• 5+ experience in a cloud engineering / customer support role or devops engineering role
• Experience in a technical account management, InfraOps or customer-facing role
• Experience with customer relationship management, especially c-level or senior leadership
• Technical expertise in cloud computing (AWS preferred), with a strong understanding of relevant technologies, architectures, and best practices
• Strong communication and presentation skills, with the ability to articulate complex technical concepts and solutions clearly and effectively to both technical and non-technical audiences
• Customer-centric mindset with a passion for driving customer success and delivering value
• Ability to anticipate customer needs, identify opportunities, and develop strategic plans to address them
• AWS Associate Certification

Placement within the range is determined by a variety of factors, including but not limited to knowledge, skills, and ability as evaluated during the interview process. The compensation range for the base salary of this role is: $110,785 - $134,664
Commitment to Diversity and Inclusion
We are committed to diversity and inclusion. We value every individual's unique story, experience, and perspective. We aim to amplify the voices of our team members and our community to create a safe, empathetic, and inclusive environment where everyone can contribute to one's authentic self. Mission Cloud makes every effort to ensure that all employees are compensated fairly regardless of gender, ethnicity, race, or past salary history. We understand that fair compensation practices establish that diversity, fair hiring processes, and fair pay are part of who we are as a company and maintain positive employee morale. We use market data to define salary ranges for each role and regularly review compensation adjustments as needed based on salary range updates.
Mission Cloud is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Mission Cloud will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
Use of Artificial Intelligence (AI)
Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices.
About Mission Cloud
Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud's team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.