Launched in November 2023, the Nebius platform provides high-end infrastructure and tools for training, fine-tuning and inference. Based in Europe with a global footprint we aspire to become the leading AI cloud for AI practitioners around the world.
Nebius is built around the talents of around 400 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius cloud – from hardware to UI – to be built in-house, differentiating Nebius from the majority of specialized clouds. As a result, Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners.
As an NVIDIA preferred cloud service provider, Nebius offers the latest NVIDIA GPUs including H100, L40S, with H200 and Blackwell chips coming soon.
Nebius owns a data center in Finland, built from the ground up by the company’s R&D team. We are expanding our infrastructure and plan to add new colocation data centers in Europe and North America already this year, and to build several greenfield DCs in the near future.
Our Finnish data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 19th most powerful globally (Top 500 list, June 2024). It also epitomizes our commitment to sustainability, with energy efficiency levels significantly above the global average and an innovative system that recovers waste heat to warm 2,000 residential buildings in the nearby town of Mäntsälä.
Nebius is headquartered in Amsterdam, Netherlands, with R&D and commercial hubs across North America, Europe and Israel.
The role
Nebius is seeking a Technical Account Manager (TAM) to support major AI-focused customers utilizing Nebius Cloud services. As a TAM, you will act as a trusted advisor, working closely with customers to identify and resolve technical issues, while managing large-scale AI deployments with hundreds to thousands of GPUs.
You’re welcome to work in our office in Amsterdam, or remotely from any EU country.
Your responsibilities will include:
- Customer support: Serve as the primary technical contact for customer issues, working alongside L2 support to troubleshoot and resolve complex problems.
- Sales collaboration: Partner with the sales team to identify upsell opportunities and promote new Nebius products and advanced services.
- Product liaison: Act as a bridge between customers and the product team, relaying customer feedback, feature requests, and product updates to enhance customer satisfaction.
- Stakeholder management: Engage and negotiate with internal and external stakeholders to ensure alignment and resolution of customer challenges.
We expect you to have:
- 5+ years of experience as a technical manager, cloud solutions architect, customer engineer or a similar technical role with a focus on cloud services and being a single point of technical expertise for users
- Hands-on experience with IaC and configuration management tools (preferably Terraform/Asible), Kubernetes, skills of writing code in Python
- Understanding of GPU computing practices for ML training and inference workloads, GPU software stack components, including drivers, libraries (e.g., CUDA, OpenCL)
- Excellent communication skills
- Customer-centric mindset
- Fluent English
It will be an added bonus if you have:
- Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow)
- Hands-on experience with deep learning frameworks (e.g., TensorFlow, PyTorch)
- Solid understanding of cloud ML tools landscape from industry leaders (NVIDIA, AWS, Azure, Google)
- Solid project management skills, with the ability to manage priorities and deliver on deadlines.
- Experience mentoring technical teams
- Proficiency in stakeholder negotiation to support effective problem resolution
We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!
Top Skills
What We Do
Cloud platform specifically designed to train AI models
