Technical Account Manager
Are you an experienced Customer Service Oriented Engineer looking for a new opportunity?
Would you like the opportunity to further develop your career with a global energy technology company?
Join our Service Engineering Team!
At Baker Hughes our purpose is clear. We take energy forward making it safer, cleaner and more efficient for people and the planet. Our IET team provides industry-leading products and services that optimize the extraction, production and processing of energy. As a team with integrity, we create value with impactful decisions by effectively connecting ideas and people. We champion entrepreneurial culture to unlock full potential by bringing energy to the world.
Partner with the best
This Technical Manager will cover the role of Liaison engineer between New Orleans Customer and Baker Hughes Service Engineering located in Houston and Florence. The primary responsibilities will be managing technologies, specifically reciprocating and centrifugal compressors, steam turbines, centrifugal pumps. Will also be the primary entry point between the shop and field service support whenever the technicians require technical consultation.
As a Technical Account Manager, you will be responsible for:
- Supporting Canadian customer installed base of gas turbines and compressors including activities such as customer issue resolution, product bulletin implementation, monitoring and diagnostics, and fleet management.
- Conducting Outage Management: support customer outage planning and preparation and fast issue resolution during outage execution
- Leading the technical communication for technical investigations/ RCA, collaborate with global experts to optimize customer equipment Reliability and Availability, and manage critical KPIs.
- Presenting projects plans, technical roadmaps, risks and recommendations to senior business leaders within technical space and occasionally to senior leaders in partner technical teams
- Communicating solutions across the own function and with cross-functional partner organizations
Fuel your passion
To be successful in this role you will:
- Have a Bachelor degree in Engineering or 10+ yrs of professional experience
- Have experience in design engineering, repair development, and/or field service of rotary machines including gas turbines
- Have impressive interpersonal and leadership skills and the ability to influence others and lead small teams and coordinate several projects simultaneously
- Possess effective problem identification and solution skills, as well as analytical and organizational ability
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Working onsite at customer office location in the New Orleans region- flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Education Assistance
- Generous Parental Leave
- Mental Health resources
- Dependent Care
- Additional elected or voluntary benefit
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
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