Technical Account Manager

Posted 2 Days Ago
Hiring Remotely in India
Remote
Mid level
Big Data • Software • Analytics
The Role
As a Technical Account Manager at Atlan, you'll lead engagements with strategic customers, manage the end-to-end customer lifecycle, advise on product use, facilitate communication between users and product teams, and promote customer success stories within the data community.
Summary Generated by Built In

Own Success. Shape the Future. Lead the Data Revolution.

Impact & Purpose:

  • Join the Active Metadata Management Revolution: Be at the forefront of a paradigm shift, leading data teams globally towards better collaboration and governance.
  • Partner with Data Titans: Shape the success of Atlan's biggest, most strategic customers, including industry leaders and innovators.
  • Drive Real Value, Real Fast: Directly impact customer outcomes, helping them achieve data-driven success through effective metadata management.
  • Shape the Product: Your voice matters. Be heard by our product team and influence the future of Atlan's solutions.

Your mission at Atlan? 🤔

  • The face of Atlan: You will be the face of engagements with new Atlan customers and manage the end-to-end customer lifecycle — onboarding, training, customer support, QBRs, and renewals and expansion.
  • Trusted advisor: You will help Atlan customers understand the different contexts in which the Atlan product can be effectively used and conceptualise new use cases and solutions.
  • Great stakeholder management: You will be building strong relationships with stakeholders inside the organisations, from CXOs (like the CDO and CIO) to data practitioners using Atlan every day.
  • Voice of the user: You will work closely with our product team to incorporate client feedback into the product roadmap and enable us to build the best collaborative experience for data teams around the world.
  • Customer evangelism: At Atlan, we believe that our customers are the biggest heroes. You will play the role of evangelising our customers and their journeys to the broader data community.

What makes you a match for us? 😍

  • Deep Expertise: Proven experience in data governance, data quality, or related fields, ideally as a Technical Account Manager (TAM) or Solutions Architect (SA) focused on data solutions.
  • Passionate Advocate: You believe in the power of data collaboration and are committed to customer success.
  • Technical Prowess: Possess a strong understanding of data management principles and technologies.
  • Relationship Builder: You forge trust and rapport easily, becoming a trusted advisor to your customers.
  • Strategic Mind: You can translate customer needs into actionable insights and product improvements.

Do your life’s best work at Atlan 🚀


At Atlan, our mission is to help data teams do their life's best work. Inside Atlan, our goal is to help Atlanians do their life's best work while at Atlan and reach their Ikigai.


We'd normally invite potential Atlanians to our office to meet our team and understand our culture. But given the global pandemic, we've opened up our internal team handbook instead, which is a great read about our values and principles and how we think about growth and internal practices as we build a dream team.


Atlan Team Handbook

The Values of an Atlanian


Excited about the opportunity? Apply now! 👇

Top Skills

Data Governance
Data Management
Data Quality
Metadata Management
The Company
HQ: New York, NY
192 Employees
On-site Workplace
Year Founded: 2018

What We Do

Built by a data team for data teams, Atlan is the active metadata platform for the modern data stack. It stitches together metadata from various sources (Snowflake, dbt, Databricks, Looker, Tableau, Postgres, etc.) to create a unified data discovery, cataloging, lineage, and governance experience across all your data assets, from columns and queries to metrics and dashboards. Atlan facilitates a two-way movement of metadata, bringing context back into the tools and workflows that your data team uses every day — for example, in your BI tool when you wonder what a metric on the dashboard means.

A pioneer in the space, Atlan was named a Leader in Forrester Wave™️: Enterprise Data Catalogs for DataOps in 2022 and was recognized by Gartner seven times in 2021, including as a Cool Vendor in DataOps and in the inaugural Market Guide for Active Metadata Management. Today, we power pioneering data teams like WeWork, Plaid, Postman, Unilever, and Ralph Lauren. We recently raised a Series B, backed by top investors (including Insight Partners, Sequoia, and Salesforce Ventures) and founders & CEOs from the modern data stack (including Snowflake, Looker, and Stitch).

For more information, visit http://www.atlan.com/ or follow us on Twitter at AtlanHQ.

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