Technical Account Manager, In-Kind Donations

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Social Investment team at ServiceNow partners with non-profits to provide technology donations through the In-Kind Donations Program. As a key member of this team, you will guide grant recipients through the full lifecycle of their engagement-from opportunity identification to implementation-driving adoption, satisfaction, and business impact on the ServiceNow platform.
This role blends solution consulting and customer success, focusing on aligning human needs with business outcomes. You will get to operate in a dynamic environment, collaborate across industries, synthesize diverse perspectives, and take a hands-on approach to problem-solving.
What you get to do in this role:

• Serve as the technology strategist for in-kind donation recipients, managing engagement from use case identification to implementation support.

• Lead design thinking engagements, workshops, and research activities to assess challenges and co-create future-state solutions with customers and partners.

• Communicate ServiceNow's capabilities to potential donors

• Effectively communicate complex concepts to technical and non-technical audiences, including executives, using impactful storytelling and presentation methods.

• Support targeted account engagements as needed, collaborating with project and partner teams to ensure successful scoping, delivery, and impact.

• Share best practices and reusable assets to enhance team effectiveness, contributing to the evolution and maturity of the In-Kind Donations Program.

• Manage each project from use case identification through implementation support

• Drive timely delivery of technology grants, addressing barriers through solutioning or leadership escalation.

• Ensure successful implementation alongside the Business Process Consultant and partner

Qualifications
In order to be successful in this role, we need someone who has:

• +8 years of pre-sales solution consulting or sales engineering experience

• Proficiency with the ServiceNow platform (CSA certification required)

• Experience collaborating with product management, partners, and professional services

• Strong territory management, including pipeline building, account planning, and sales cycles

• Comfortable leading customer-facing meetings, pitches, and facilitated workshops

• Proficiency in design, collaboration, and facilitation tools (Miro, Sketch, Figma, Visio, Word, PowerPoint)

• Ability to manage multiple complex projects/initiatives simultaneously

• Strong storytelling, communication design, and relationship-building skills

• Experience in ServiceNow implementation and/or project management

• Background working with non-profit organizations

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $121,700 - $213,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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