Technical Account Manager (English & Spanish speaker)

Technical Account Manager, London (English & Spanish speaker)

Duration:      Permanent

Location:      London

Start:             ASAP

We are looking for a Technical Account Manager who will be responsible for ensuring successful pitching, implementation, usage and operations of our Enterprise Solution Product suite. The incumbent must be comfortable with technical discussions and working collaboratively across the organization including with sales, product and operations teams.

At Getty Images, we are proud to be moving the world with images. By joining, you’ll have an opportunity to work with colleagues and creative professionals around the globe immersed in a great company culture.

Sounds ideal? Then Getty Images is the place for you!

Who You Are:

• The Technical Account Manager supports sales and B2B customers for pre and post sales activities including demoing system, provide the technical expertise and guidance around the implementation and onboarding, issue resolution, and adoption for the product services including: MMS and API . May expand to additional products and services.
• Drive adoption, usage and retention of our products.
• Customer advocate to identify improvements in product and work with PM/PO team on solutions and timing expectations.
• Assist sales team to close as many deals as possible.
• Renew or assist sales teams on renewals.
• Responsible for deploying product solutions.
• Onboarding and training of customers.
• Solving customer issues.
• Improve customer workflows by reviewing existing customer processes and simplifying them where possible.
• The role will assist in all aspects of day-to-day servicing of customers of Getty Images (hosted digital asset management solution), and API and other delivery mechanisms and platform tools including the Getty Images Plugins suite.
• The role requires individuals who demonstrate a passion for technology with the ability to communicate to both technical and non-technical audiences about the product as well as the ability to manage configuration, integration and training for a customer. They are results focused, organized, and can demonstrate both Getty Images product knowledge and technical acumen when talking to a customer. They enjoy the challenge of digging through a tough problem to solve it or identifying better ways of accomplishing customer goals and identifying new ideas to surface to the product organization.

Your Next Challenge:

• Serve as an advisor and key contact for customer integrations across all GI products and services (MMS, API, other delivery systems and workflow tools, & new products).
• Serve as customer advocate to improve the use of GI products in customer workflows to drive business goals.
• Become a recognized Getty Images Enterprise Solution Platform expert, maintaining technical, integration and operational domain expertise.
• Stay up-to-date on the evolution of the Getty Images Enterprise Solutions and understand how to support the Enterprise Solution Sales teams on growing Key Accounts and Mid-Market customers.
• Drive strong adoption and retention of products and tools by customers through training, ongoing outreach and integration support.
• Partner with our product teams to provide insights and track the barriers to adoption and work with product teams to help identify new functional, programmatic or improved processes to improve adoption and use.
• Promote standardization to support long-term scale of the enterprise products and operations.
• Identify and proactively manage risk areas, scope and customer expectations that could impact successful delivery.
• Reports and tracks system issues and feature requests. Liaise with development team and product managers through established channels. Report status and resolution to clients.
• Monitor utilization of the product, provide reporting and trend activity feedback to demonstrate value, proactively seek to embed the product within the client business areas and expand usage organically.
• Assist clients with production services such as uploading of assets, captioning, and organizing of their material when necessary.
• Some travel may be required.
• Other duties/tasks/projects may be assigned by your management.

What You’ll Need:

• Serve as an advisor and key contact for customer integrations across all GI products and services (MMS, API, Plugins, other delivery systems and workflow tools, & new products)
• Serve as customer advocate to improve the use of GI products in customer workflows to drive business goals
• Become a recognized Getty Images Enterprise Solution Platform expert, maintaining technical, integration and operational domain expertise.
• Stay up-to-date on the evolution of the Getty Images Enterprise Solutions and understand how to support the Enterprise Solution Sales teams on growing our customer base.
• Drive strong adoption and retention of products and tools by customers through training, ongoing outreach and integration support.
• Partner with our product teams to provide insights and track the barriers to adoption and work with product teams to help identify new functional, programmatic or improved processes to improve adoption and use.
• Promote standardization to support long-term scale of the enterprise products and operations
• Identify and proactively manage risk areas, scope and customer expectations that could impact successful delivery.
• Reports and tracks system issues and feature requests. Liaise with development team and product managers through established channels. Report status and resolution to clients.
• Monitor utilization of the product, provide reporting and trend activity feedback to demonstrate value, proactively seek to embed the product within the client business areas and expand usage organically.
• Assist clients with production services such as uploading of assets, captioning, and organizing of their material when necessary.
• Some travel may be required.

What You'll Need:

• Desired 3-5 years relevant experience in the specified field.
• Extensive enterprise product consulting and integration experience, understanding of industry best practices, implementation experience with enterprise platforms.
• Experience with key areas of customer enterprise workflows, including integration technologies, access control & security, and asset and metadata management.
• Proven ability to interact with all levels of an organization with technical and non-technical customers and stakeholders.
• Strong aptitude in communicating complex business and technical concepts.
• A passion for continued education in new technologies and functionality, as well as to be involved in projects that push the capabilities of existing technologies.
• Ability to collaborate with a variety of teams while also being able to work independently as a self-starter on an as-needed basis.
• Excellent interpersonal, problem solving and time management skills and the ability to maintain a professional attitude even under stressful situations.
• Business level of Spanish and English both in verbal and written, any other European Languages an advantage.

Nice To Have:

• Familiarity with DAM solutions, image licensing, metadata, API integrations, working with product teams and software development.
• Experience in technical product enterprise solutions and technical client facing integrations.

There’s a story in every picture, a narrative in every frame. 

We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world. 

Working at Getty Images 

Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals. 

We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.

Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market. 

Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours. 

Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.