Technial Support and Business Development Manager

Posted Yesterday
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Taipei
Senior level
Appliances • Manufacturing
The Role
The Technical Support and Business Development Manager will coach and manage a team, providing technical expertise during the sales process and ensuring customer requirements are met. They will manage the NBO pipeline and identify new sales opportunities, while also acting as a point of escalation for complex issues.
Summary Generated by Built In

Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

About the Job

  • Coaches and manages the work activities and may have full management accountability for the performance and development of team. Determines resource allocation to ensure that sales teams have the right level of technical expertise to support business development requirements (40%)
  • Leads a team that provide technical expertise to the sales teams and customers during the sales process to ensure that customers' technical requirements are met. Main customer span broad geographic areas or a region, representing significant revenue for the company. (20%)
  • Manages NBO pipeline. Defines sales initiatives and identifies additional sales opportunities that support the short-term operational plan. (20%)
  • Acts as escalation point of contact, supports/assists the team with difficult or complex concerns. Assesses issues and develops resolutions to meet objectives. (20%)
  • Other duties as assigned.

About You

  • Bachelor or university degree in Engineering
  • 10+ years of experience
  • Management experience
  • Deep knowledge of technical support practices
  • Experience with global manufacturing companies preferred
  • Advanced knowledge in MS Office
  • Strong analytical skills
  • Strong communication skills
  • High attention to detail
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The Company
Chicago, Illinois
4,597 Employees
On-site Workplace
Year Founded: 1927

What We Do

Littelfuse is an industrial technology manufacturing company empowering a sustainable, connected, and safer world. Across more than 15 countries, and with 17,000 global associates, we partner with customers to design and deliver innovative, reliable solutions. Serving over 100,000 end customers, our products are found in a variety of industrial, transportation, and electronics end markets—everywhere, every day. Headquartered in Chicago, Illinois, United States, Littelfuse was founded in 1927.

View our broad and deep product portfolio:
https://www.littelfuse.com/

Littelfuse has had a long-standing commitment to ensuring a diversified workforce through equal employment opportunities. Maintaining a diversified workforce is critical to the success of our organization.

Each associate receives equal employment opportunity regardless of race, color, religion, creed, sex (with or without sexual conduct), marital status, national origin, citizenship, ancestry, age, physical or mental disability, medical condition, order of protection status, military status, sexual orientation, gender expression or identity, genetic information, unfavorable discharge from military service, and any other protected class under federal, state or local law

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