Technical Solutions Engineer II

Summary: As a Technical Solution Engineer II, you will play a crucial role in supporting the sales team by providing technical expertise and defining solutions to meet customer needs. You will work closely with Sales representatives supporting relationships to help win new business; support Product teams by providing feedback from prospects and platform gaps; and ultimately help assure successful implementation and integration of our solutions in our partners’ platforms. Your primary focus will be on understanding customer requirements, designing tailored, compliant solutions, and demonstrating the value of our products.

Responsibilities

• Collaborate with customers, sales, and other internal teams during the sales lifecycle to support the sales process by understanding and documenting solution requirements
  • Analyze existing partner workflows and user experience, document the touchpoints where Onbe's products and solutions can fit seamlessly within partner systems and processes. 
  • Propose process or related optimizations to ensure our solution best fits naturally within the partner’s customer journey and reduces friction during implementation and ramp. 
  • Create basic integration diagrams, sample API call/logic flows, and solution blueprints that align with both technical and business requirements of the project. 
  • Become a customer facing resource to help support Onbe’s APIs with a focus on sequencing of calls and other best-practices around logical access to the API. 
  • Support internal and external technical discussions, answer API-related questions during the opportunity lifecycle, and provide guidance during client sales-related calls as needed to support new and retention of existing business. 
  • Support the development of internal resources to help assure Sales teams can articulate and validate our integration capabilities effectively, and to help deliver a smooth onboarding. 
  • Assist Sales in demonstrating our product capabilities and espousing the benefits of our solutions to prospects and existing customers. 
• Support the synchronous product development cycle: 
  • Identify and advise the PDLC during the solutioning process about product gaps that represent a barrier to close or to commercialization, or otherwise represent strategic disadvantage. 
  • Serve as the customer’s voice, provide market context and data-driven insights to influence the product roadmap, submit requests to the Product team and identify potential ways to solve multiple problems with a single change. 
  • Help document standard build and other key solution components required as part of the new product build, maintain and expand the go-to-market  
• Help assure success in the implementation process 
  • Provide accurate, fully documented projects to the implementation team with a clear scope of work and documentation.
  • Draft custom integration plans and diagrams to support tailored sales proposals 
• Stewardship of knowledge and documentation around team process, best practices, and standard builds. 
  • Maintain and enhance internal knowledge bases, including API playbooks, partner workflow documentation, and technical FAQs. 
  • Serve as a de facto business analyst to internal teams to help solve problems related to internal process optimization or challenges they may be able to solve with our input or insight. 
  • Support organizational knowledge through information sharing via Confluence and other tools, and general internal training materials as needed. 
  • Collaborate with pricing and related teams to publish and maintain standard build information to allow us to deliver our products to our customers and prospects quickly. 

Qualifications

• 2-4 years of experience in a technical sales or solution engineering role, ideally directly supporting the sales team. 
• Excellent communication and presentation skills, ability to communicate complex things in a simple manner and to navigate uncertainty with confidence. 
• Ability to work collaboratively with cross-functional teams to drive successful outcomes in projects and improve internal documentation. 
• Project management skills or experience, ability to effectively manage multiple concurrent projects and tasks, balance competing priorities, and effectively focusing on the most important things first. 
• Strong problem-solving skills and attention to detail, dedication to lifelong learning. 
• Experience working with payments, such as issuance, acquiring, program management, payouts, gateways, accounts payable automation, etc. 
• Comfort working with the MS Office productivity suite, Visio, Dynamics CRM, Confluence, RESTful API and Postman. 
• Ability to travel on a limited, as-needed basis. 

The base salary range for this position is budgeted for $93,690 to $115,500 with eligibility for an annual bonus. This position is targeted to be based in one of our Hub locations (Chicago, Philadelphia, Dallas). The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of proven experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, open paid time off, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

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