Company Description
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
More information at www.boschservicesolutions.com
Job Description
Position Summary
Ensure solution driven technical support by using troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus.
General Job Responsibilities
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Working with customers/employees to identify problems and advising on the solution over the phone, emails, and chat.
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Logging and keeping records of customer/employee queries.
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Customer Request, failure or complaint Log in (via all communication channel).
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In case of escalation create & forward ticket to level 2
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Give answers to known post/presales technical issues.
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Process online Chat
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Process remote Support
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Escalate serious complaints according to the established complaint process.
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Solve or forward configuration and application questions.
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Collect log files & configuration files & data bases.
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Forward non post sales Tech Support issue to related department.
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Active contribution for product improvement
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Perform other functions related to the position.
Qualifications
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Minimum High school diploma
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Studies/knowledge in networking is a must
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Technical background
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Customer service & tech support skills
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Advanced Operating Systems & knowledge in Windows storage - or similar experience
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Cisco modules knowledge is a plus.
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At least 1 year of experience in Technical Support Centers.
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Experience in technical support by telephone, chat and email.
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Experience in a critical real-time environment
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Experience in network fundamental knowledge IP products
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Assertive communication and empathy. Excellent oral and written communication skills.
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Multi-tasking.
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Ability to work collaboratively in a team environment.
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English level B2+/C1
Additional Information
Bosch Service Solutions Costa Rica (@boschcostarica) • Instagram photos and videos
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Twitter: https://www.twitter.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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