Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Tech Lead, Network Operations
What does a great “Network Operations” do in Fiserv?
As a Network Professional, you will be a part of the Fiserv’s Network Operation Center (NOC) team responsible for Monitoring and troubleshooting hybrid Network Infrastructure for Fiserv external customers and Internal users. Working closely with internal technology teams, the Network Professional will lead the technical effort to identify, troubleshoot and fix infrastructure issues after gathering facts and forensics ,which meets the requirements of the business defined in SOP.A high degree of collaboration with other technical teams is required to provide right level of agility within a defined delivery process.
The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working in follow the sun model. The role requires to work weekend also as we are in 365x12x7 support model .
What you will do:
- Monitor a vast hybrid infrastructure using Fiserv defined tools. Collaborate with cross-functional Tech teams to isolate, troubleshoot and fix the Network related issues.
- You will work on different network, FW and LB platforms like Nexus, Arista, versa,F5,Palo etc.
- Deep dive into complex ongoing issues and provide inputs to fast track the resolution.
- Will jump on technical bridge calls and gather the information needed to investigate the high sev issues.
- Participate in inter-departmental planning meetings on suggested solutions for existing issues as well as systemic and process improvements.
- Work with different vendors- for circuit issues like AT&T, Lumen, Verizon, Park plaza, TATA, Airtel etc.
- Diagnose, troubleshoot, and escalate Network issues in a timely manner.
- Participate in automation initiatives to achieve operational maturity
What you will need to have:
A successful Network Professional Engineer will possess the following key skills/behaviors:
- Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP, MPLS,HTTP, FTP, TCP, and Spanning Tree.
- Experience in troubleshooting SDWAN technologies
- Experience configuring and independent troubleshooting of Cisco Switches and Routers.
- Experience with troubleshooting WAN and LAN connectivity issues.
- Knowledge of BGP& EIGRP is necessary.
- Knowledge of load balancing concepts is required. Specific knowledge of F5/Citrix Load balancers.
- Working knowledge of Checkpoint /Juniper /Palo Alto Firewalls is a plus.
- Excellent oral, written, analytical skills.
What would be great to have:
- Willingness and capability to quickly learn new technologies required for accomplishing Operational goals
- Extensive troubleshooting and analytical thinking skills
- Capable of exercising discretion and independent judgment
- Scripting skills: Python for automation, Use of Gen AI in Network Infrastructure
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
What We Do
Fiserv, Inc. (NYSE: FI) is a leading global provider of payments and financial services technology solutions, driving innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. For more information, visit www.fiserv.com.
Why Work With Us
As a global leader in payments and financial technology, we proudly serve clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
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