Team Leader
Salary: £33,840 per annum, plus company benefits
Location: London, EC4N 8AF
Contract: Full Time, Permanent
Shifts: 37.5 hours, Monday to Friday 07.30 – 16.00 (1 hour lunch unpaid)
Work model: Fully onsite
Williams Lea seeks a Team Leader to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The primary focus of the Office Services Team Leader will be to manage the day to day services in London supporting the Office Manager.
Overall aim of the role:
- Assist the Office Manager in areas such as productivity, quality and continuous improvement
- Liaise with the Senior Operators and operators over any issues or change in process
- Implement changes and improvements
- Induction of new starters
- Ensure policies and procedures are met in every instance
- Actively delegate and manage work to ensure best practice is maintained in all areas
- Effectively follow up all Client related concerns and queries
- Be a key deputy in the absence of the Office Manager.
- An earlier start time may be required from time to time at the request of the client.
Key responsibilities
- Meet and wherever possible exceed targets and expectations set, on an individual and team basis
- Undertake any reasonable duties as requested by Office Manager
- Be responsible for the day to day running of the team
- Ensure that the workload and team is staffed correctly i.e. absence and holidays
- Conduct and manage onsite training needs
- Monitor staff attendance and timekeeping and respond to issues
- Management of absence process and procedures making sure cover is in place in all areas
- Liaise regularly with the Senior Operators to give updates on workflow, deadlines and problems so that Client requirements can be effectively managed
- Conduct Team meetings and regular 1-2-1 sessions, ensuring effective communication
- Support the Office Manager with all Annual and Interim reviews
- Relate accurate information to users on progression of their work
- Ensure the team is working efficiently and effectively to complete the SLA's
- Investigate errors within the team and provide a full written report to the Office Manager
- Arrange fortnightly management information to be given timely to the Office Manager
- Support colleagues and work as a team in order to achieve the best results for the clients
- Able to represent and communicate issues on behalf of the Office Manager
Personal attributes
- Ability to lead at Team with previous supervisory experience
- Ability to operate at all levels within the organisation
- Exceptional communication skills
- Confident and with a professional, business-like manner
- Ability to work under pressure, maintaining accuracy and delivering against timescales
- Customer focus, consistently in tune with the aims and objectives of the business
- Excellent time management and Organisational skills
- Delegation skills and ability to carry out delegated functions/tasks/projects
- High level of confidentiality in management of staff
- Drive for results, able to meet deadlines and prioritise tasks
- An understanding of an employer’s statutory and 'best practice’ Health & Safety requirement
- Strong administration skills and fully conversant with Microsoft packages such as Word and Excel
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected].
View our Privacy Notice http://www.williamslea.com/privacy-statement
Top Skills
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace.
Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.
Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
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