Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.
Job Description
- Motivates team of Customer Service and some Technical Support Associates through performance coaching, career planning and setting educational objectives
- Participates in quality calibration and validation sessions
- Resolves employee issues and act as the employee advocate when dealing with HR or departmental processes
- Improves productivity by highlighting deficiencies and recommending change in tools, training, processes,reporting, and employee engagement
- Reports operational achievements and progress to the operations supervisor/manager on a regular basis including statistical analysis and improvement of action plans
- Works with operations supervisor/manager to ensure operational consistency
- Maintains a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimization
- Builds relationships with the operational and technical department management of our key customers
- Delivers and exceeds on all Team performance targets
Qualifications
- Must have a good understanding of a "services business" in a customer service environment
- Order management with SAP experience is an advantage
- Demonstrated Leadership abilities
- Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems
- Strong verbal and written communication skills are mandatory
- Must be customer service oriented and believe in teamwork, collaboration, adaptability and Initiative
- Experience in coaching and staff development is mandatory
- Flexibility (including working early/late shifts), working onsite
Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Twitter: https://www.twitter.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
.png)
.png)
